Temp BSOD after PC "Sleep"

bawldiggle · 15 Dec 2015

When my laptop woke up from "sleep" Windows closed down and restarted itself.
Once booted an alert titled "Windows has recovered from an unexpected shutdown" ... appeared with details ...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 1000004a
BCP1: 8B008C80
BCP2: 00000002
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\121515-17378-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-43758-0.sysdata.xml

Attached are the two files detailed in the alert details:-
121515-17378-01.dmp
WER-43758-0.sysdata.xml
... as zipped "OWNER-PC-Wed_16-12-15_123151_81.zip "

As instructed by "z3r010" in "BSOD - Posting Instructions" the default named ZIP file is also attached
OWNER-PC-Wed_16-12-15_123151_81.zip
------------
My Toshiba laptop has recovered by itself since this "crash"
OEM-OS was installed in 2012 and has become a unstable since trialling "kaspersky Internet Security 2015" in March of this year, 9 months ago.
- KIS sabotaged/locked-up both my browser PaleMoon and the mail-client (PostBox, Thundbird fork)
- "PostBox" was uninstalled (Revouninstaller) about 2 weeks ago
- default browser is PaleMoon BUT links in Metapad36 (text editor) open in Firefox, not PaleMoon
KIS really screwed my machine
- within a week I uninstalled KIS and am using Bitdefender IS without any problems.

I suspect this Toshiba is due for a clean install of Win7 Home Premium 32 bit
Any advice is appreciated

Laith · 16 Dec 2015

Hey there!

Code:

BugCheck 1000004A, {8b008c80, 2, 0, 0}

Unable to load image bdselfpr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdselfpr.sys
*** ERROR: Module load completed but symbols could not be loaded for bdselfpr.sys
c0000005 Exception in ext.Analyze debugger extension.
      PC: 00000000  VA: 00000000  R/W: 0  Parameter: 0001003f
	Code:
	99487620  99487628
99487624  9196cdfdUnable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x161dfd
99487628  99487654
9948762c  91981376 nvlddmkm+0x176376

Remove Bitdefender and install Microsoft Security Essentials for testing purposes.

Run Display Driver Uninstaller(DDU)
Make sure you tick the Uninstall C:/AMD and C:/NIVIDA folders while you are in DDU when you are done running DDU install your graphics driver again. This is the guide for DDU: Display Driver Uninstaller: How to use