APC_Index_Mismatch BSOD

MrMane · 16 Dec 2015

I've been given this laptop roughly 3 days ago and received this BSOD. I've tried windows recovery disk, chdsk /r, sfc /scannow, PartitionMagic to recover the partition (Windows repair failed due to bad sectors) and I am pretty much at a loss. From my limited understanding of WinDbg, BlueScreenView, and WhoCrashed, it seems like the error lies within "ntkrnlmp.exe". Unfortunately I have no idea as to what direction I need to take in order to restore this laptop. Any ideas?

**axe0** · 18 Dec 2015

Please update the Realtek audio driver
Product Support | Dell US
Attachment 378124

Code:

fffff880`02eb72c8  fffff880`08aef8b8Unable to load image RTDVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTDVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTDVHD64.sys
 RTDVHD64+0x23b8b8
1: kd> lmvm RTDVHD64
start             end                 module name
fffff880`0802b000 fffff880`082ae280   RTDVHD64 T (no symbols)           
    Loaded symbol image file: RTDVHD64.sys
    Image path: RTDVHD64.sys
    Image name: RTDVHD64.sys
    Timestamp:        Mon Sep 15 07:26:12 2014 (54167874)
    CheckSum:         0028D0A9
    ImageSize:        00283280
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

MrMane · 22 Dec 2015

I apologize for the late response, while in the middle of trying the update the drivers the laptop went dead. It seems the DC connector shorted out and now will not power back on. I've tested different power adapters and at this point the problem is with the DC port. When plugging in the adapter, the blue ring on the DELL adapter goes blank and doesn't comeback unless I plug it into another outlet. The laptop is under warranty so off the DELL is goes. Thanks Axe0 for you help! I greatly appreciate it!

Edit: This post can be closed

**axe0** · 22 Dec 2015

Please keep me posted :)

**Pauly** · 22 Dec 2015

BSOD: APC_Index_Mismatch STOP: 0x01; notskrnl.exe