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Windows 7: Having randons BSOD caused by ntoskrnl.exe

16 Dec 2015   #1

Windows 7 Ultimate 64 bits
PC freezing, restarting and giving BSOD'S

Since I bought my PC, randons BSOD appear (most of them caused by ntoskrnl.exe and some caused by hal.dll)


Computer also freezes and restart.

I have already updated the drivers and sent my PC to a technical and he verified all hardware, but couldn't find anything. Memory was tested using Memtest for 24 hours, nothing detected. HD also has been tested.

If more information is needed just request.

Computer Specifications:
Asus M5A78L-M LX/BR
AMD Radeon HD 7850
AMD FX-6300 Six-Core 3.50 GHz
8Gb Kingstone
1 Tb Sata
Corsair CX500

OBSERVATION: This topic was migrated from Windows 8 Forums because I updated my system to Windows 10 (the BSOD marked "NEW" started happening after the upgrade). Old topic: Windows 8 Forums

Ok, so that was my original post at TEN FORUMS (Having randons BSOD caused by ntoskrnl.exe - Windows 10 Forums). I formated my pc and installed Windows 7. Haven't seen any BSOD yet, but my computer is restarting every hour. I brought the post here, since I am using a new OS.

My System SpecsSystem Spec
16 Dec 2015   #2

Windows 7 Ultimate 64 bits

First BSOD just happened (after the screen froze), so I will be uploading the file for analysis (and the BSOD image).

EDIT: 10 minutes later, my screen froze, I had to restart my pc. While it was iniciating, it restarted.
My System SpecsSystem Spec
20 Dec 2015   #3

Windows 10 Pro

You are running an Acer Product ID (PID) on an ASUS board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
Configura‡Æo do SO:                        Esta‡Æo de trabalho aut“noma
Tipo de compila‡Æo do sistema operacional: Multiprocessor Free
Propriet*rio registrado:                   PC10
Organiza‡Æo registrada:                    
Identifica‡Æo do produto:                  00426-OEM-8992662-00006 <-- Acer PID on ASUS board
Data da instala‡Æo original:               14/12/2015, 14:47:20
Tempo de Inicializa‡Æo do Sistema:         16/12/2015, 19:21:55
Fabricante do sistema:                     System manufacturer
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
My System SpecsSystem Spec

20 Dec 2015   #4

Windows 7 Ultimate 64 bits

Ok, you really can't analyse a not genuine Windows? Because I can't buy a genuine version.
My System SpecsSystem Spec
20 Dec 2015   #5

Windows 10 Pro

I've done it a few times, because I didn't knew the installation wasn't genuine, but it is really a waste of time.
Tons of pages of possible things you can try but nothing helps improving the system even a little bit.

It really isn't worth it to do + it would be against the rules
My System SpecsSystem Spec
20 Dec 2015   #6

Windows 7 Ultimate 64 bits

Ok, I will see if I can buy a legit copy of Windows. I will PM you when I buy it.
My System SpecsSystem Spec
20 Dec 2015   #7

Windows 10 Pro

Just post the report of Windows Genuine and Activation Issue Posting Instruction so I can check it, no need for a PM :)
My System SpecsSystem Spec
21 Dec 2015   #8

Windows 7 Ultimate 64 bits

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {1704A2B2-A396-4522-B8B8-2F5BF88E3DA9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1704A2B2-A396-4522-B8B8-2F5BF88E3DA9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3430607951-2376137329-1564698238</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0802   </Version><SMBIOSVersion major="2" minor="5"/><Date>20120719000000.000000+000</Date></BIOS><HWID>86A73207018400F2</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versão do serviço de licença do software: 6.1.7601.17514

Nome: Windows(R) 7, Ultimate edition
Descrição: Windows Operating System - Windows(R) 7, OEM_SLP channel
Identificação da Ativação: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID estendido: 00426-00178-926-600006-02-1046-7601.0000-3482015
Identificação da Instalação: 006331429970638871042335795356869986964063946863762904
URL do Certificado do Processador:
URL do Certificado da Máquina:
URL da Licença de Uso:
URL do Certificado da Chave do Produto (Product Key):
Chave do Produto (Product Key) Parcial: HYRR2
Status da Licença: Licenciado
Contagem de rearmação restante do Windows: 3
Hora confiável: 21/12/2015 10:41:35

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			071912		APIC1135
  FACP			071912		FACP1135
  HPET			071912		OEMHPET 
  MCFG			071912		OEMMCFG 
  OEMB			071912		OEMB1135
My System SpecsSystem Spec
21 Dec 2015   #9

Windows 10 Pro

You misunderstood me, or I didn't wrote it properly.

I meant to say, post the report when you have bought a copy and clean installed it so I can check it.
My System SpecsSystem Spec
21 Dec 2015   #10

Windows 7 Ultimate 64 bits

Oh okay, I will post when I buy it then =)
My System SpecsSystem Spec

 Having randons BSOD caused by ntoskrnl.exe

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