BSOD: APC_Index_Mismatch STOP: 0x01; notskrnl.exe

MrMane · 16 Dec 2015

I have this laptop that constantly gives me the BSOD when I reach the login screen. I've reviewed the BlueScreenView, WinDbg, and WhoCrashed. From my VERY limited understanding of DMP files, it seems like the issue lies within "ntkrnlmp.exe". Unfortunately I'm not sure where to go from there so i've tried running the windows recovery tool, chdsk /r, sfc /scannow, and partition magic recovery tool but I'm still encountering the same BSOD. Any ideas?

Golden · 17 Dec 2015

Code:

ffff880`02fd32b0  fffff880`02fd3b60
fffff880`02fd32b8  fffffa80`00040001
fffff880`02fd32c0  00000000`0000000d
fffff880`02fd32c8  fffff880`082668b8Unable to load image RTDVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTDVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTDVHD64.sys
 RTDVHD64+0x23b8b8
fffff880`02fd32d0  00000000`00000010
fffff880`02fd32d8  00000000`00010293
fffff880`02fd32e0  fffff880`02fd4000
fffff880`02fd32e8  fffff880`02fcd000
.
fffff880`0802b000 fffff880`082ae280   RTDVHD64 T (no symbols)           
    Loaded symbol image file: RTDVHD64.sys
    Image path: RTDVHD64.sys
    Image name: RTDVHD64.sys
    Timestamp:        Mon Sep 15 14:56:12 2014 (54167874)
    CheckSum:         0028D0A9
    ImageSize:        00283280
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please check for and install an updated Realtek Audio driver here:
Realtek

MrMane · 22 Dec 2015

I apologize for the late response, while in the middle of trying the update the drivers the laptop went dead. It seems the DC connector shorted out and now will not power back on. I've tested different power adapters and at this point the problem is with the DC port. When plugging in the adapter, the blue ring on the DELL adapter goes blank and doesn't comeback unless I plug it into another outlet. The laptop is under warranty so off the DELL is goes. Thanks Golden for you help! I greatly appreciate it!

Sorry for the double post!

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