bsod happened while downing a video on YouTube with Internet Download

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  1. Posts : 31
    windows 7 Premium 64 bit
       #1

    bsod happened while downing a video on YouTube with Internet Download





    New BSOD's; Critical:31 bsodsince 9/13/2015: (Ran a memory check all night which showed no problems with memory.)

    This bsod happened whiledowning a video on YouTube with Internet Download Manager. I had 9 errors, from3:46:47-5:08:18 today,12/17/2015: kernel power 41; event ID=41; task=63"

    A partial list of issues in eventviewer;

    pcouffin device for amd 64bit system listed under usb controllers; loadperf; application; printservice; eventlog; CAPI2; ESENT; bugcheck; application-IEXPLORER.EXE;

    Would updating to windows 10solve this?









      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Please perform the following:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply
      My Computer


  3. Posts : 31
    windows 7 Premium 64 bit
    Thread Starter
       #3

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-D9XBB-GJVF4-2BJ62
    Windows Product Key Hash: ps501iULYFmpCbWHqZiMg8wPdOo=
    Windows Product ID: 00359-OEM-8703631-50535
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D88270B8-B395-402E-A93E-8CC38FADCE0F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.151019-1254
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office PowerPoint Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D88270B8-B395-402E-A93E-8CC38FADCE0F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BJ62</PKey><PID>00359-OEM-8703631-50535</PID><PIDType>3</PIDType><SID>S-1-5-21-3348477657-3162457018-4080165813</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68MT-S2P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20101224000000.000000+000</Date></BIOS><HWID>F9503C07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>81E9EA746339500</Val><Hash>dnMmG17TjMwtN2Sf+9HpDbb6puQ=</Hash><Pid>73931-640-1520132-57285</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0037-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office PowerPoint Home and Student 2007</Name><Ver>12</Ver><Val>A8D4F1A4FBDF716</Val><Hash>MzPmNx6fbyFZrsK7aEbCVptrjSo=</Hash><Pid>84898-907-4990677-68338</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="18" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-036-350535-02-1033-7600.0000-1302015
    Installation ID: 005790791582133084604751630603606790895142943422531272
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: 2BJ62
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/17/2015 9:20:26 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:15:2015 06:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: MAAAAAIAAAABAAEAAQADAAAAAQABAAEAln3sJx7j6+OUmcTZEFk0Fs6a8h0w0gLQ
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GBT NVDAACPI
    FACP GBT NVDAACPI
    HPET GBT NVDAACPI
    MCFG GBT NVDAACPI
    SSDT PTLTD POWERNOW
    TAMG GBT GBT B0
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Thanks, that's all OK. The .dmp isn't giving away any clues at this stage.

    Please do the following:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


  5. Posts : 31
    windows 7 Premium 64 bit
    Thread Starter
       #5


    After starting verifier,computer booted to desktop. I proceeded to shut down & got a BSOD. On autostartup after rebooting the background picture was showing but no icons ondesktop, only in taskbar. Mouse worked, clicked on some of icon on taskbarnothing happened & keyboard wouldn't work-it's a usb hard wired board.

    First try at rebooting intosafe mode didn't work as keyboard arrow keys didn't work. Computer rebooted automaticand got full desktop, rebooted & got into safe mode this time & turnedoff Verifier; now in normal desktop.

    Latest dump file afterverifier,


      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {fffff980084bfe18, 2, 0, fffff88001d17f67}
    
    *** WARNING: Unable to verify timestamp for kltdi.sys
    *** ERROR: Module load completed but symbols could not be loaded for kltdi.sys
    Probably caused by : NETIO.SYS ( NETIO!NsiEnumerateObjectsAllParametersEx+6df )
    
    Followup: MachineOwner
    ---------
    
    4: kd> lmvm kltdi
    start             end                 module name
    fffff880`04854000 fffff880`04864000   kltdi    T (no symbols)           
        Loaded symbol image file: kltdi.sys
        Image path: \SystemRoot\system32\DRIVERS\kltdi.sys
        Image name: kltdi.sys
        Timestamp:        Wed Jun 10 21:58:21 2015 (55782D65)
        CheckSum:         00015661
        ImageSize:        00010000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Uninstall Kaspersky, and replace it with MSE to test the stability of the system.
      My Computer


  7. Posts : 31
    windows 7 Premium 64 bit
    Thread Starter
       #7

    After uninstalling Kaspersky'sapp and downloading & installing latest ver. of MSE; I did the Verifierroutine again.
    This time the complete desktop appeared. I preceded to create afolder on the desktop which resulted in another bsod.
    After trying to get intosafe mode the keyboard arrows wouldn't work so did a hard shutdown & got tosafe mode,
    then went to verifier & got back to normal os. After muchGoogling looking for a way to be able to capture the message
    from the blue screen,I ran across an app called ' BlueScreenView' which displayed this screen fromthe mini dump file.
    In the vast majority of bsod'sor crashes I've noticed the term'ntoskrnl.exe' in the event viewer. Every timeI'd click the
    link to go to MicroSoft, it wasn't any help at all, like some genericanswer that was useless to me. I had never seen the
    TotRec before, but knowit's an audio capture app that I've used for at least 15 years with no issues.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  9. Posts : 31
    windows 7 Premium 64 bit
    Thread Starter
       #9

    Here is latest log report.
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C9, {224, fffff8800480cc28, fffff9801488ad30, 0}
    
    Unable to load image \??\C:\Windows\system32\drivers\TotRec8.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for TotRec8.sys
    *** ERROR: Module load completed but symbols could not be loaded for TotRec8.sys
    Probably caused by : TotRec8.sys ( TotRec8+cc28 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm TotRec8
    start             end                 module name
    fffff880`04800000 fffff880`0482a000   TotRec8  T (no symbols)           
        Loaded symbol image file: TotRec8.sys
        Image path: \??\C:\Windows\system32\drivers\TotRec8.sys
        Image name: TotRec8.sys
        Timestamp:        Wed Apr 30 21:37:49 2014 (5360E795)
        CheckSum:         0001ED7F
        ImageSize:        0002A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Check to see if the software has been updated by the manufacturer, or whether updated drivers have been published.
    Sound recording tools: Total Recorder - captures any audio from the Internet, records audio from CD, microphone, line-in, converts any sound formats to WAVE and MP3

    Often software that has worked flawlessly in the past will cause crashes because the underlying Windows system files are more up-to-date. This is one of the reasons why drivers are always being updated.
      My Computer


 
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