BSOD after malwarebytes scan, BCcode 19 - Bad Pool Header

Makar · 19 Dec 2015

Hello,

Recently i installed MalwareBytes, and about 10-15 minutes after the scan i received an bsod. About 40 minutes after that i got another one, both of them with BCcode 19 - Bad Pool Header.

In the uploaded log collector you will see 3 bsod errors; the first one i got a few months ago while using an android emulator named BlueStacks (idiot me ignored the issue at the time because i saw a lot of people on their forums complaining about random bsods while using BlueStacks (there were some posts from tech staff who basically said "yeah, you get those every once in a while" - i uninstalled it after seeing this)).

The second dump is after i ran MalwareBytes, and the third is the one i got right ~40 minutes after the second one (my brother was playing Path of Exile if it's of any help).

Apart from buying a new keyboard (a Marvo K636) i didn't modified my hardware in anyway, and, from software pov, i only installed MalwareBytes yesterday.

Sorry for the bad english and thanks in advance for your time and help,
Makar

Golden · 19 Dec 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa801267e450, fffffa801267e470, 4020005}

*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )

Followup: MachineOwner
---------

6: kd> lmvm mwac
start             end                 module name
fffff880`0c0a9000 fffff880`0c0bb000   mwac     T (no symbols)           
    Loaded symbol image file: mwac.sys
    Image path: \??\C:\Windows\system32\drivers\mwac.sys
    Image name: mwac.sys
    Timestamp:        Wed Jun 18 11:36:34 2014 (53A0F42A)
    CheckSum:         0001E79F
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Was it the very latest version of Malwarebytes you installed?

Code:

Host Name:                 SISTEM-PC
OS Name:                   Microsoft Windows 7 Home Premium 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Sistem
Registered Organization:   
Product ID:                00359-OEM-8992687-00007
Original Install Date:     21.08.2015, 16:15:11
System Boot Time:          19.12.2015, 08:16:10
System Manufacturer:       Gigabyte Technology Co., Ltd.
System Model:              B85-HD3

Install a genuine version of Windows 7. Counterfeit installations are the cause of a lot of issues, and most BSOD analysts won't bother helping you unless the underlying system is genuine and error-free.