BSOD 4 times this week - I have 4 dmp files

bluescreeen · 19 Dec 2015

Hello

to be frank I have no clue about all this stuff and found this forum with solutions through google

I had 4 BSOD's within one week now and only today I looked to find help. I got today one dmp file and one WER.........xml file after this last BSOD. looking for the dmp file I found another 3 and it looks to me that the files are from the previous 3 BSOD's

for now I will attach the last dmp and xml file. please let me know what else I need to post to get help. hmmm I am not sure if those files are uploaded.

thank you in advance

Golden · 19 Dec 2015

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

bluescreeen · 19 Dec 2015

Golden said:

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Hello Golden

thank you very much for the prompt answer with the help. I attached the file

Golden · 19 Dec 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, fffff88002d77d5d}

*** WARNING: Unable to verify timestamp for 5U877.sys
*** ERROR: Module load completed but symbols could not be loaded for 5U877.sys
Probably caused by : 5U877.sys ( 5U877+1dd5d )

Followup: MachineOwner
---------

0: kd> lmvm 5U877
start             end                 module name
fffff880`02d5a000 fffff880`02d81d00   5U877    T (no symbols)           
    Loaded symbol image file: 5U877.sys
    Image path: \SystemRoot\system32\DRIVERS\5U877.sys
    Image name: 5U877.sys
    Timestamp:        Mon Dec 14 18:39:07 2009 (4B25F2A3)
    CheckSum:         00034647
    ImageSize:        00027D00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The Ricoh camera driver is more than 6 years old. Update it here:
Ricoh Global

Go through all your device drivers and keep them updated.

bluescreeen · 20 Dec 2015

Hi Golden

thank you again for trying to help. I did not update yet the ricoh camera and had now overnight again a BDOS

please be so kind and check again if it is the ricoh camera or something else

I got this

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88002DA5D5D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Golden · 20 Dec 2015

Same issue.

bluescreeen · 20 Dec 2015

Hello Golden

I updated the driver to one I found with date of 7/15/2011 I hope it will solve the problem. thank you very much again for the great and quick help.

Golden · 20 Dec 2015

bluescreeen said:

I updated the driver to one I found with date of 7/15/2011 .

Thats still quite old. Isn't there a more recent driver?

bluescreeen · 21 Dec 2015

Golden said:

bluescreeen said:

I updated the driver to one I found with date of 7/15/2011 .

Thats still quite old. Isn't there a more recent driver?

I could not find another one for the ThinkPad T510 win 7

I will search again or mail lenovo. thanks again

bluescreeen · 06 Feb 2016

hi

I had again some blue screen events. please check what info I received and please advise what to do. thanks as always

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800442B8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020516-13369-01.dmp
C:\Users\xxx\AppData\Local\Temp\WER-10696473-0.sysdata.xml