Hello
Like the title, I get BSOD notification everytime I try to refresh/recalculate my Windos Experience Index. Kindly need your helps or suggestions.
I attached the minidump file.
Thanks in advance guys.
Additional information is required.
1. Download the DM Log Collector application to your desktop by clicking the link below
DM Log Collector.exe
2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.
Golden
Thankyou so much for your help. See uploaded for the file requested.
Let me know if there is anything else you need?
Regards
Joshua
Recommend you remove the Microsoft Office hack.Code:Microsoft Antimalware has detected malware or other potentially unwanted software. For more information please see the following: http://go.microsoft.com/fwlink/?linkid=37020&name=HackTool:Win32/AutoKMS&threatid=2147685180 Name: HackTool:Win32/AutoKMS ID: 2147685180 Severity: Medium Category: Tool Path: containerfile:_C:\Windows\AutoKMS.exe;file:_C:\Windows\AutoKMS.exe->[MSILRES:AutoKMS.Properties.Resources.resources];file:_C:\Windows\KMSEmulator.exe;file:_C:\Windows\System32\Tasks\AutoKMS;file:_C:\Windows\System32\Tasks\AutoKMSDaily;file:_C:\Windows\Tasks\AutoKMS.job;file:_C:\Windows\Tasks\AutoKMSDaily.job;process:_pid:1840;process:_pid:1840,ProcessStart:130954791796292125;taskscheduler:_C:\Windows\System32\Tasks\AutoKMS;taskscheduler:_C:\Windows\System32\Tasks\AutoKMSDaily;taskscheduler:_C:\Windows\Tasks\AutoKMS.job;taskscheduler:_C:\Windows\Tasks\AutoKMSDaily.job Detection Origin: Local machine Detection Type: Concrete Detection Source: Real-Time Protection User: NT AUTHORITY\SYSTEM Process Name: C:\Windows\AutoKMS.exe Signature Version: AV: 1.213.903.0, AS: 1.213.903.0, NIS: 17.1100.0.0 Engine Version: AM: 1.1.12400.0, NIS: 2.1.8904.0
Windows 7 installation hasn't been updated in a while. Please do this:
1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012
2. Run the tool, and then click Copy - ignore any errors if they appear
3. Use CTRL+V to paste the unedited results of the tool here in your next reply
Golden
I did not know I had malware on my computer. I have just bought ESET Antivirus and running a scan now to get rid of this. This has all come about since I upgraded my SSD to 240GB from 120GB and an additional 4GB Ram in my laptop when I was in Mayalasia. Maybe the laptop cannot handle more SSD? I was told by the technician that there was no compatibility issues??? I have Run Memtest86 and there is no problem with the RAM and done a Kingston SSD Hardrive check and there was no errors. I have also updated my Graphics card driver to the latest... I dont know what else to do?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {1D501759-B5E0-4693-81D6-10E7C47C9C04}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1D501759-B5E0-4693-81D6-10E7C47C9C04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-988702236-2504930094-716414824</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3830TG</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="7"/><Date>20110506000000.000000+000</Date></BIOS><HWID>B3B80600018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-3542012
Installation ID: 009050922381429911631710144513754226250833433721201383
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/25/2015 10:07:13 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAAAAgABAAIAAAABAAAAAwABAAEAln22gA6JKK2w91wpFs+a7KojKAEkqC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
Please complete all Windows 7 Updates, then re-run the MGADiag tool and post a fresh report please.
Golden
I have done all Windows Updates (via start, windows Update) and attached below the report for you
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {1D501759-B5E0-4693-81D6-10E7C47C9C04}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1D501759-B5E0-4693-81D6-10E7C47C9C04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-988702236-2504930094-716414824</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3830TG</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="7"/><Date>20110506000000.000000+000</Date></BIOS><HWID>B3B80600018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-3542012
Installation ID: 009050922381429911631710144513754226250833433721201383
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/26/2015 6:11:12 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAAAAgABAAIAAAABAAAAAwABAAEAln22gA6JKK2w91wpFs+a7KojKAEkqC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
That OEM key is a well known, W7 Ultimate internet published code.
As your system is an Acer and thats an HP key your installation is counterfiet.
Install your original OS and product key.
Roy
Golden
I was unaware of this, i bought my laptop with all official windows 7 and only just recently had the hrd drive updated and the technicians must have not put the same copy of windows back on? How do i fix this? There was never an OEM cd when i bought the computer (there isnt a cd drive)?? How do you install the legit copy??
Regards
Joshua
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