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Windows 7: BSOD when trying to launch NBA 2k16, error 0x0000003b

26 Dec 2015   #1
Stitch01

Windows 7 64 Bit
 
 
BSOD when trying to launch NBA 2k16, error 0x0000003b

I was playing nba 2k16 for almost 2 weeks with no problem. However, just last night, i experienced BSOD right after double-clicking the exe file of nba 2k16

no BSOD when running other games, GTA V, Call of Duty, and outlast

tried the following but to no avail:
1. I have already uninstalled any possible new software (before bsod) from my laptop (gaming mouse driver, new game-Call of duty) but still getting the error

2. CLEAN installation of the UPDATED nvidia driver (used DriverSweeper and display Driver Uninstaller)

3. installed hotfix from microsoft

Please help. Thanks in advance!


My System SpecsSystem Spec
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29 Dec 2015   #2
Stitch01

Windows 7 64 Bit
 
 

Update: I've tried running memtest86+ overnight and did 8 pass and found zero error.
also, i can run fallout 4 without any problems.

please help.
My System SpecsSystem Spec
30 Dec 2015   #3
axe0

Windows 10 Pro
 
 

You are running an Acer Product ID (PID) on an ASUS board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
Code:
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Kean
Registered Organization:   
Product ID:                00426-OEM-8992662-00006 <-- Acer PID on ASUS Board
Original Install Date:     9/10/2011, 4:36:18 PM
System Boot Time:          12/26/2015, 11:37:23 PM
System Manufacturer:       ASUSTeK Computer Inc.
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

You are also behind with your system, running 7600 while others are running 7601 (service pack 1 installed)
My System SpecsSystem Spec
.

30 Dec 2015   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi Stitch01 and welcome to sevenforums, I hope you'll enjoy your stay here!

I've looked through the dump files created after the BSOD's and all point to graphics card and direct-x issues.

So I would recommend redoing the uninstalling of the graphics drivers.

And check your current direct-x version:
Click windows start button -> type dxdiag -> hit enter -> take & upload screenshot here!

Cheers and hope this helps!
Boris :)
My System SpecsSystem Spec
30 Dec 2015   #5
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by BorisTheAnimal View Post
Hi Stitch01 and welcome to sevenforums, I hope you'll enjoy your stay here!

I've looked through the dump files created after the BSOD's and all point to graphics card and direct-x issues.

So I would recommend redoing the uninstalling of the graphics drivers.

And check your current direct-x version:
Click windows start button -> type dxdiag -> hit enter -> take & upload screenshot here!

Cheers and hope this helps!
Boris :)
No support may be given until the OP proves that the installation is genuine!
My System SpecsSystem Spec
30 Dec 2015   #6
Stitch01

Windows 7 64 Bit
 
 

Sorry I didn't know this isn't genuine, I got this second hand laptop from my friend and only had this for almost 3weeks. Anyway thank you!
My System SpecsSystem Spec
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 BSOD when trying to launch NBA 2k16, error 0x0000003b




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