Constant BSOD in a new pc

Pablofp · 29 Dec 2015

Hi guys, i have a new pc that came without OS, so i've installed windows 7 (first a 64bits version, now i'm in a 32bit version) the thing is that since the first boot i have constants BSOD (0x00000124) and i dont know what to do. now i'm in safe mode and so far the pc works quit fine, but in normal mode is unusable, i've update all drivers and bios, i've changed windows (7, 8, 8.1 and 10) and i always have the same problom.
Hope someone can help me. Thanks in advance. Pablo

ICIT2LOL · 30 Dec 2015

Hello and welcome Alberto now first up mate what installation media are you using as you mention you have tried 7 8 8.1 and 10?? The systeminfo is showing up the version you have installed does not have Service Pack 1 (SP1).

My other query is why a 32bit version instead of 64bit any reason??

Golden · 30 Dec 2015

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 85cdd01c, b6000004, 10a}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

0x124's are typically related to a hardware issue and can only be isolated by stress testing the major components.

If overclocking, reset all overclocks back to their default settings and then follow these:

RAM - run for a minimum of 8 consecutive passes
RAM - Test with Memtest86+

CPU - run the HIGH test
CPU - Stress Test Using IntelBurnTest

Video - run the FURMARK test for 20mins
Graphics Card Problems - Diagnose
Video Card - Stress Test with Furmark

Storage - run the SHORT test using the DOS version
SeaTools for DOS and Windows - How to Use

Pablofp · 30 Dec 2015

Hi, thanks for replying, i use a usb stick to install windows, now i'm on a 32bit version just to see if anything changes, previusly i was on a 64bit version, i've tryed all recent versions of windows with no luck. can't get sp1 because the sistem crashes during installation. i've runned memtest86+ for 15+hs (10 passes) with no errors. i'll run the other tests.

Pablofp · 30 Dec 2015

I ran the intelburntest and it failed, this is the log:

----------------------------
IntelBurnTest v2.54
Created by AgentGOD
----------------------------

Processor: Intel(R) Pentium(R) CPU N3540 @ 2.16GHz
Clock Speed: 2,16 GHz
Active Physical Cores: 4
Total System Memory: 1934 MB

Stress Level: Standard (1024 MB)
Testing started on 30/12/2015 12:57:28 p.m.
Time (s) Speed (GFlops) Result
[12:59:30] 96.592 9.2542 3.198960e-002
[13:01:30] 96.066 9.3049 3.198960e-002
[13:03:32] 96.309 9.2814 3.198960e-002
[13:05:37] 96.308 9.2815 3.198960e-002
[13:07:39] 95.961 9.3151 3.539033e+004
Testing ended on 30/12/2015 01:07:39 p.m.
Test Result: Failure.
----------------------------

and a picture.

Is there anything to do?

ICIT2LOL · 31 Dec 2015

Alberto there are problem devices in your msinfo32 files can you translate what it says please - see pic

derekimo · 31 Dec 2015

ICIT2LOL said:

Alberto there are problem devices in your msinfo32 files can you translate what it says please - see pic

Code:

Security Processor Loader Driver	ROOT\LEGACY_SPLDR\0000	Este dispositivo no está presente, no funciona correctamente o no tiene todos sus controladores instalados.

Security Processor Loader Driver ROOT \ LEGACY_SPLDR \ 0000 This device is not present, not working properly, or does not have all the drivers installed .

Code:

NVIDIA GeForce 810M	PCI\VEN_10DE&DEV_1140&SUBSYS_092E1025&REV_A1\4&1E260677&0&00E0	Este dispositivo está deshabilitado.

NVIDIA GeForce 810M PCI \ VEN_10DE & DEV_1140 & SUBSYS_092E1025 & REV_A1 \ 4 & 1E260677 & 0 & 00e0 This device is disabled .

Golden · 31 Dec 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 85cdd01c, b6000004, 10a}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

CPUID:        "Intel(R) Pentium(R) CPU  N3540  @ 2.16GHz"
MaxSpeed:     2160
CurrentSpeed: 2166

Since the system isn't overclocked, the issue may lie with inadequate cooling. Blow out all the vents with compressed air, then try the Standard test again.

Also check to see that all the motherboard and other device drivers are up to date.

ICIT2LOL · 31 Dec 2015

Since the system isn't overclocked, the issue may lie with inadequate cooling. Blow out all the vents with compressed air, then try the Standard test again.

Alberto do that like I do and that is shine a very bright light into the fan intake and look into the air outlet point where the cooling radiator is - you should see most of the light coming through. If not then you need to blow out the crud from the outside inwards and/or use chinelle sticks to gently poke the crud out of the radiator fins.
When you blow the muck out of the air intake make sure you stop the fan from spinning by using a cable tie or similar because the air blast may spin the fan faster than designed to do and wreck the bearing.

Pablofp · 31 Dec 2015

Hi guys, the fan and the radiator seems to be ok, although the fan only activates itself when the computer crashes, almost all the isn't active. where could i find the Security Processor Loader Driver? the computer has a Pentium n3540 and 2 graphics cards (intel hd + nvidia 810m) i've disabled the nvidia because when it is enabled the computer seems to crash more frequently, is it possible that the 2 graphics card are in conflict?.