Microsoft Office Save Document causes BSOD


  1. Posts : 1
    win 7 64bit professional
       #1

    Microsoft Office Save Document causes BSOD


    Over this past one year I have noticed more and more frequent BSOD crashes so I started paying close attention to what I was doing. Since then 100 percent of the BSOD occurred almost immediately after trying to save (via clicking the save icon, ^s (shortcut), or even save as). I found the probability of BSOD decreases a lot when you are doing a save a new filename. In fact I can't recall a single time where saving to a new file caused a problem. Overwriting an existing file seems to trigger it. The driver causing the BSOD is NTFS.sys. Note, it doesn't happen on each and every save, the average is like 1 of 7. My work-around has been to avoid saving early and often (which is a serious problem with Microsoft Office which isn't the most stable application around) and when I do save make sure it is via save-as and to a new filename. Just tack on a number or letter prefix. I mostly use Word ands Excel and have noted they both have this problem. Other applications may not have this issue, but then I don't overwrite too many files so that may be the reason for the lack of BSOD.

    It's hard to say when it started. I allow Microsoft to update my PC as updates become available. I was never a fan of Microsoft roulette having been burned, but a couple friends insisted Microsoft cleaned up their act so I gave it another try. On the up side some of their updates did correct a couple minor issues. I believe one (or more) of their updates is responsible for this issue. Likewise I was hoping a future update would resolve the issue. I've since stopped hoping.
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  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


 

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