BSOD after a clean installation


  1. Posts : 10
    Windows 7 Ultimate 64 bit
       #1

    BSOD after a clean installation


    Hello all,
    It's been less than a week after I clean installed Windows 7 Ultimate on my laptop, and I just got my first blue screen! After clean installing, I updated Windows and installed all the relevant drivers. There is one particular Intel Management Driver that I've been struggling to fully update, so I suspect the bsod could be related to that. However, I've clean installed this exact same operating system on the same exact laptop before and I did not get any blue screens then. I am worried that despite the recent clean install, a problem is already starting to appear, and I would really like to know what caused my bsod so that I can address it and be at peace and not get frustrated over a bsod occuring when it's least expected to. I just dont want all my efforts to clean install the operating system to have gone to a waste. Any help is appreciated
      My Computer


  2. Posts : 10
    Windows 7 Ultimate 64 bit
    Thread Starter
       #2

    Patrick Planck said:
    Hello all,
    It's been less than a week after I clean installed Windows 7 Ultimate on my laptop, and I just got my first blue screen! After clean installing, I updated Windows and installed all the relevant drivers. There is one particular Intel Management Driver that I've been struggling to fully update, so I suspect the bsod could be related to that. However, I've clean installed this exact same operating system on the same exact laptop before and I did not get any blue screens then. I am worried that despite the recent clean install, a problem is already starting to appear, and I would really like to know what caused my bsod so that I can address it and be at peace and not get frustrated over a bsod occuring when it's least expected to. I just dont want all my efforts to clean install the operating system to have gone to a waste. Any help is appreciated
    Okay, please help me! The BSOD attack happened again today! This is frustrating and even a little scary, that I'm starting to get blue screens after a fresh install, especially when this hasn't happened with the previous clean install. Here is the updated BSOD upload files.
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    Bitdefender's main active protection process is active at the time of the crashes.
    Please uninstall Bitdefender using the appropriate uninstall tool you can find here and use Microsoft Security Essentials as alternative.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 000000007713da2a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88002835b60, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  vsserv.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    
    FAULTING_IP: 
    +5950d90000
    00000000`7713da2a ??
      My Computer


  4. Posts : 10
    Windows 7 Ultimate 64 bit
    Thread Starter
       #4

    axe0 said:
    Bitdefender's main active protection process is active at the time of the crashes.
    Please uninstall Bitdefender using the appropriate uninstall tool you can find here and use Microsoft Security Essentials as alternative.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 000000007713da2a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88002835b60, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  vsserv.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    
    FAULTING_IP: 
    +5950d90000
    00000000`7713da2a ??

    Hello axe0,
    Thanks for your helpful response!! Now yesterday, I had two more BSOD attacks. I've attached the updated BSOD file attachments with this post. I'd also appreciate it if you can also confirm that those were also caused by Bitdefender, or if they were caused by something else.
    Thanks Again!
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    I can confirm Bitdefender is also here causing it.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 000000007703da2a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff8800df85b60, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  vsserv.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    
    FAULTING_IP: 
    +ea88090000
    00000000`7703da2a ??              ???
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 0000000077cbda2a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff880026c0b60, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  vsserv.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    
    FAULTING_IP: 
    +662a490000
    00000000`77cbda2a ??              ???
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:57.
Find Us