BSOD error 0x00000050


  1. Posts : 6
    Windows 7 Home Premium 32 bit
       #1

    BSOD error 0x00000050


    Hello

    I am hoping someone can help with this BSOD.

    I run an Acer Aspire 5920 with genuine Windows 7 that came with the laptop in 2009 (don't laugh please).

    Over the past week I am getting regular BSOD's, as I do not normally shut down my laptop it's when I open the lid to start that these BSOD's happen, the only thing that has changed is I deleted hundreds of Gigabytes
    of downloads last week, roughly when all this started, hopefully the attached file will help.

    Thanks in advance

    Adrian
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    Welcome SF halfman :)

    Some file are missing from the zip generated by the collector, but I was able to see a clear
    pattern in some of the readable dump files.
    The main culprit appears to be a driver named fp.sys, I was unable to find its origin
    so it is most likely a PUP (Potentially Unwanted Program), that and AVG consistently
    appeared in the dumps.


    Code:
    9bcbe874  97fd09c2 fp+0x19c2
    9bcbe878  0020000e
    9bcbe87c  97fd09b2 fp+0x19b2
    9bcbe880  0050000c
    9bcbe884  97fd09d2 fp+0x19d2
    9bcbe888  0018000a
    9bcbe88c  97fd099a fp+0x199a
    9bcbe890  00080007
    9bcbe894  97fd085e fp+0x185e
    9bcbe898  00080007
    9bcbe89c  97fd086e fp+0x186e
    9bcbe8a0  0042000b
    9bcbe8a4  97fd09e0 fp+0x19e0
    9bcbe8a8  00100006
    9bcbe8ac  97fd0866 fp+0x1866
    9bcbe8b0  000c000b
    9bcbe8b4  97fd09a6 fp+0x19a6
    9bcbe8b8  00100006
    9bcbe8bc  97fd0856 fp+0x1856
    Code:
    lmvm fp
         
        Loaded symbol image file: fp.sys
        Image path: \SystemRoot\system32\DRIVERS\fp.sys
        Image name: fp.sys
    
        Timestamp:        Mon Jan 19 11:42:27 2015
    Please upload the MSINFO32 file:

    Start → Run → type MSINFO32 then hit Enter.
    In MSINFO32 go to, File → Save → name it your user-name.
    Once the file is saved right click it and choose Send toCompressed (zipped) folder.

    Attach the file in your next post.



    Please scan for possible infection and file corruption, perform the scans in the order they appear in.

    • Download TDSS-Killer and scan for rootkits. Please upload the TDSSKILLER log which will be located in the C:\ partition once you boot back in normal mode.




    • Download AdwCleaner, it might ask you to download an updated version, do so. launch the program and click the Scan button, once it's finished go through the Folders tab and Files tab and see if it has detected any personally important files that you want to keep for now will deal with those later. Please upload the log file which will be created after removal procedure in a folder C:\AdwCleaner, if you are unable to find the log file simply launch AdwCleaner again and click the Report button.


    • Download Malwarebytes and DON'T activate the trail (uncheck the box at the end of the installation)


    • Follow this tutorial on how to use the SFC/ SCANNOW tool in Windows. See OPTION THREE in-order to upload the CBS log file.

    Next:

    Arc said:
    Uninstall AVG. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall.

    Report back with your progress!
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 32 bit
    Thread Starter
       #3

    Thank you YoYo155 for your help

    I have the full version of Malwarebytes already.
    I will do all the other things you suggest.
    Here is the MSinfo file attached.
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    Thank you, keep us informed.
      My Computer


  5. Posts : 6
    Windows 7 Home Premium 32 bit
    Thread Starter
       #5

    Hi YoYo155

    Kaspersky came up clean as did ADWcleaner. I will now run the SFC/ SCANNOW and see what happens.

    Should I delete the fp.sys file.

    I have deleted AVG as well.

    SFC/ SCANNOW found errors and repaired them but I cannot open the log for some reason.
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    Hi I see you've marked the thread as solved!
    Care to share what lead you do so?
      My Computer


  7. Posts : 6
    Windows 7 Home Premium 32 bit
    Thread Starter
       #7

    I closed the thread as I Hope it's all better now.

    But I will report in a couple of days to let you know the true results.


    Thanks again
    Adrian
      My Computer


  8. Posts : 3,056
    Windows 10
       #8

    I see, thank you for the update.

    As for fp.sys, please navigate and change the extension of fp.sys to .bak
    doing so will essentially dissable it and keep the file in case something "breaks".

    ie.

    -- Before:
    Code:
    c:\windows\system32\drivers\fp.sys
    -- After:
    Code:
    c:\windows\system32\drivers\fp.bak
      My Computer


  9. Posts : 6
    Windows 7 Home Premium 32 bit
    Thread Starter
       #9

    O.K I'll do that.
      My Computer


  10. Posts : 6
    Windows 7 Home Premium 32 bit
    Thread Starter
       #10

    So far today I have not had a single BSOD, so Thanks to YoYo155.
      My Computer


 

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