BSOD 9F - laptop screen won't turn on after sleep


  1. Posts : 2
    Win 7 Pro x64
       #1

    BSOD 9F - laptop screen won't turn on after sleep


    My Dell Latitute E7440 will frequently have a blank screen after going to sleep. When it happens, I can't use the laptop until I turn it off and on, losing all the programs I have open. Two days ago I got a BSOD 9F when trying to wake it up. I don't know that's wrong with the laptop, running WinDBG on the minidump tells me either ntkrnlmp.sys or igdkmd64.sys caused it but I don't have any detail beyond that. Need someone more knowledgeable than I to help me.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    There appears to 2 independent issues here.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff88005cac2db, fffff88004308900, 0}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+1b22db )
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff880`05afa000 fffff880`05f33fe0   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Wed May 08 09:45:19 2013 (51899917)
        CheckSum:         00442E25
        ImageSize:        00439FE0
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The Intel video driver is outdated. See if an updated driver exists:
    https://downloadcenter.intel.com/

    The 0x9 is less clear, but I suspect the issue is the outdated Intel network driver.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {4, 258, fffffa80036c6040, fffff80000b9a3d0}
    
    Implicit thread is now fffffa80`036c6040
    Probably caused by : ntkrnlmp.exe ( nt!PnpBugcheckPowerTimeout+76 )
    
    Followup: MachineOwner
    ---------
    ffff800`00b9a628  fffffa80`0a868000
    fffff800`00b9a630  00000014`00000000
    fffff800`00b9a638  00000000`00000000
    fffff800`00b9a640  fffffa80`07c01f50
    fffff800`00b9a648  fffff880`06087787Unable to load image NETwsw02.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETwsw02.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETwsw02.sys
     NETwsw02+0x4787
    fffff800`00b9a650  fffffa80`0a47af60
    fffff800`00b9a658  fffff880`061e80f8 NETwsw02+0x1650f8
    fffff800`00b9a660  fffffa80`0a47af60
    fffff800`00b9a668  fffffa80`07bf98b0
    fffff800`00b9a670  00000000`00000000
    fffff800`00b9a678  fffff880`06087550 NETwsw02+0x4550
    fffff800`00b9a680  fffffa80`07bf98b0
    fffff800`00b9a688  fffff880`06087787 NETwsw02+0x4787
    fffff800`00b9a690  fffffa80`00000000
    fffff800`00b9a698  00000000`00000000
    fffff800`00b9a6a0  fffffa80`0a47adc0
    fffff800`00b9a6a8  fffff880`0609c3a3 NETwsw02+0x193a3
    fffff800`00b9a6b0  00000000`00000000
    ffff880`06083000 fffff880`063ec000   NETwsw02 T (no symbols)           
        Loaded symbol image file: NETwsw02.sys
        Image path: NETwsw02.sys
        Image name: NETwsw02.sys
        Timestamp:        Fri Jun 28 05:44:36 2013 (51CC9D2C)
        CheckSum:         003582CF
        ImageSize:        00369000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update the driver from the same site.

    In fact, I strongly recommend updating all Intel based drivers from that location.
      My Computer


  3. Posts : 2
    Win 7 Pro x64
    Thread Starter
       #3

    Ok I'll get on updating these drivers, didn't realize they were this old.
      My Computer


 

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