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Windows 7: BSOD; Playing DkS2 Scholar, and while computer was in sleep mode

09 Jan 2016   #1

Windows 7 Home Premium x64
BSOD; Playing DkS2 Scholar, and while computer was in sleep mode

Hey, had a recent blue screen show up in a few different situations; which, as far as I recall, were the same things showing up in the 'Windows has recovered from an unexpected shutdown' popup. The DM log collector results are with this post, and if more information than that is needed I will provide what I can. The most recent ones (yesterday and some time this evening) occurred while I was playing Dark Souls 2: Scholar of the First Sin, in addition to streaming it. I thought perhaps maybe I was putting too much of a strain on my CPU or other hardware, but the problem did not reoccur until some time this evening, while I was out. I'd put the computer into sleep mode while out of the house, and when I returned and attempted to wake it, it went straight to bootup after sounding like it was returning to sleep mode; that is, I could hear it winding up to powered on, then it went back down, and restarted. The unexpected shutdown window popped up after logging back in.

Ah, forgot the details. My specs are still accurate, but just in case they don't show up properly
OS Windows 7 Home Premium x64
CPU Intel I5 Quadcore
Motherboard ASUS P7P55D-E Pro
Memory PC3 6400 Gold, 4GB (2x2GB)
Graphics Card ATI Radeon HD 5800
Sound Card Built into Motherboard
Hard Drives Western Digital, 1 TB

My System SpecsSystem Spec
11 Jan 2016   #2

Windows 10 Pro

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.
  1. Uninstall Daemon Tools
  2. Download the SPTD standalone installer and follow these steps:
    • Double click the executable to open it
    • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.

Please update your BIOS to version 1703

Please disconnect all your USB devices and scan your hard drive for errors

BSOD; Playing DkS2 Scholar, and while computer was in sleep mode Diagnostics Test BSOD; Playing DkS2 Scholar, and while computer was in sleep mode

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
Let me know what the results are
  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.
  Log Name: System
  Source: Disk
  Date: 2016-01-08T13:56:30.931
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: John-PC
The driver detected a controller error on \Device\Harddisk1\DR1.
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
Attachment 379569
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
3: kd> lmvm atikmdag
start             end                 module name
fffff880`0f002000 fffff880`1050c000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Jul 29 04:46:46 2015 (55B83E96)
    CheckSum:         014AD73A
    ImageSize:        0150A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec

 BSOD; Playing DkS2 Scholar, and while computer was in sleep mode

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