New
#1
Unmountable_Boot_Volume Friend's Laptop. No Installation Disk or Key
UNMOUNTABLE_BOOT_VOLUME
*** STOP: 0x000000ED (0x85BACB18, 0xC0000185, 0x00000000, 0x00000000)
Hello, so I'm trying to repair a friend's laptop. Whenever I boot into it, I get the bsod mentioned above and it only flashes for a split second before restarting. I managed to get the details by using: "Disable automatic restart on system failure".
The big problem I see is that I have no tools I know of to fix the issue. My friend doesn't have a recovery disk or an installation disk. He doesn't know the product key so I can't make an installation disk from Microsoft's site. He also doesn't know what version of Windows 7 he is running and it doesn't say anywhere on the laptop as the laptop originally had Windows 8.
So without any of that information, I'm not sure how to go through with fixing this issue.
Now he is alright with me doing a clean install as long as I backup his pictures. So as long as I'm able to get access to his pictures, his product key, and what version he is running without being able to boot into his operating system, I should be able to fix the issue.
My Dad does have Windows 7 and he does know his product key so I could use that to verify for the Microsoft site, however I don't know how this works now and I don't want to mess anything up for my Dad.