BSOD on Zoostorm Machine

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  1. Posts : 17
    Windows 7 Pro 64 bit SP1
       #1

    BSOD on Zoostorm Machine


    Constantly getting BSOD totally randomly. I haven't been able to link the crashes to any particular event or program. Sometimes it happens shortly after booting before any user activity, sometimes it happens when using different applications. There are also occasions wher the BSOD does not occur during a session.

    I've appended a zip file created by the dm log collector.

    Sorry that I cannot be more precise.

    Mike
    Attachment 379577
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please run the DM log collector again, every file is missing but dumps.
      My Computer


  3. Posts : 17
    Windows 7 Pro 64 bit SP1
    Thread Starter
       #3

    Thanks axe0. I'm currently at my "day job", will do it when I return home this evening.
      My Computer


  4. Posts : 17
    Windows 7 Pro 64 bit SP1
    Thread Starter
       #4

    Evening axe0. I have run the utility a couple of times, the first time resulted in a completely empty folder. Hopefully the attached contains the information that you need.

    Thanks.

    Mike
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5
      My Computer


  6. Posts : 17
    Windows 7 Pro 64 bit SP1
    Thread Starter
       #6

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9W42J-37TFX-9T8Q7
    Windows Product Key Hash: pPT1Nzt9nsJBcWMgqG5ZavvtDuQ=
    Windows Product ID: 00371-OEM-8992671-00277
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {238BBA0A-375B-4D4B-B290-6FD232EEE8E7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.151019-1254
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{238BBA0A-375B-4D4B-B290-6FD232EEE8E7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9T8Q7</PKey><PID>00371-OEM-8992671-00277</PID><PIDType>2</PIDType><SID>S-1-5-21-3351866394-3885183058-174732459</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>9012</Version><SMBIOSVersion major="2" minor="7"/><Date>20121029000000.000000+000</Date></BIOS><HWID>DBA03407018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>cmscom</OEMID><OEMTableID>zoostorm</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700277-02-1033-7601.0000-2412015
    Installation ID: 021166194520921770327172574050695392765324190881473332
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: 9T8Q7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 12/01/2016 19:48:43
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEA6GGEMdwMGl186eqgZob6z4aHlmM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ALASKA		A M I
      FACP			ALASKA		A M I
      HPET			ALASKA		A M I
      MCFG			ALASKA		A M I
      FPDT			ALASKA		A M I
      SSDT			SataRe		SataTabl
      SSDT			SataRe		SataTabl
      SSDT			SataRe		SataTabl
      BGRT			ALASKA		A M I
      SLIC			cmscom		zoostorm
    Last edited by derekimo; 12 Jan 2016 at 21:19. Reason: Code box
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Thank you, it looks fine to me :)

    Please search 'msinfo32' and press enter
    If any file opens, please save the file as msinfo32.nfo.
    Please try to open the msinfo32.nfo, if you can open it please right click > properties > copy > zip and upload the zip.
    The msinfo32.nfo file is corrupted and I want to be sure the cause is not from your side.

    The crashes from this year looks to be memory problems mostly and 1 a hard drive related problem.
    This could be because a driver part of your chipset has been flagged, please try following suggestions below and let me know how it goes :)

    Please update your chipset drivers, you can find the chipset drivers on the support page of your motherboard
    Driver Reference Table - usbfilter.sys
    Code:
    fffff880`01ff82a8  fffff880`028581f4Unable to load image \SystemRoot\system32\drivers\usbfilter.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for usbfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
     usbfilter+0x21f4
    0: kd> lmvm usbfilter
    start             end                 module name
    fffff880`0ffc9000 fffff880`0ffda000   usbfilter   (deferred)             
        Image path: \SystemRoot\system32\drivers\usbfilter.sys
        Image name: usbfilter.sys
        Timestamp:        Wed Dec 14 08:44:02 2011 (4EE853C2)
        CheckSum:         00012CDD
        ImageSize:        00011000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Please update your Realtek network drivers
    Driver Reference Table - Rt64win7.sys
    Code:
    fffff880`06f2f278  fffff880`03d6baa6Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     Rt64win7+0x2aa6
    0: kd> lmvm Rt64win7
    start             end                 module name
    fffff880`03cee000 fffff880`03d7b000   Rt64win7   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Tue Aug 23 15:55:41 2011 (4E53B15D)
        CheckSum:         00097338
        ImageSize:        0008D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    Diagnostics Test

     System File Check


    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from Intel. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 379679
    Code:
    fffff880`06f2e068  fffff880`0f124e1dUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0xbbe1d
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff880`0f006000 fffff880`0fe15080   igdkmd64   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Tue Feb 28 09:55:17 2012 (4F4C9675)
        CheckSum:         00E134C9
        ImageSize:        00E0F080
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My Computer


  8. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #8

    info from logs


    Hi Lads,
    Been ploughing thru the logs.
    WHAT was the malware detected by MSE, which is also crashing regularly.
    Multiple update failures possibly due to incorrect settings in group policy, Your DNS Server keeps timing out, and some can only be authorised by an Admin account.

    Its possible the driver updates are failing due to this,
    Event[96]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-General
    Date: 2015-08-29T20:22:48.116
    Event ID: 5
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: WIN-80SGRS7369S
    Description:
    {Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.

    The above occured AUG 2015 on initial OS installation.

    If this was my comp i would do a reinstall, Then update as a standard user, then set group policy.

    Roy
      My Computer


  9. Posts : 17
    Windows 7 Pro 64 bit SP1
    Thread Starter
       #9

    Evening Axe/Roy.

    I think that I've completed all the tasks you suggested axe and I've appended the files you requested.

    Roy, installation in August was a re-install - an unsuccessful attempt to resolve these BSOD issues.

    Of course since I posted to this board the bloody thing has behaved itself :)

    Regards.

    Mike
      My Computer


  10. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #10

    What about the MSE failures and what did it report as malware.

    Your updates are still failing, example you should be on Netframework 4.5.2.

    Suggest you download and run malwarebytes free, uncheck the free trial, and in the settings enable rootkit detection.

    Roy
      My Computer


 
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