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Windows 7: Computer Locking Up/Experiencing BSOD While Playing Games and Browsing

11 Jan 2016   #1

Windows 7 Home Premium x64
Computer Locking Up/Experiencing BSOD While Playing Games and Browsing

Unfortunately, I can't provide a whole lot of information on this problem, as there doesn't seem to be any single, consistent action that causes it. I have now experienced two BSODs, one during Metal Gear Solid 5, the other I believe was merely surfing the internet using Chrome. However, possibly even more serious, is the fact that I have experienced a considerable number of freezes, both while playing a large variety of games, and while on the internet, and sometimes even with the computer just sitting there. The freezes have been occurring for some time, but the BSODs were both within the last week or so. I appreciate any assistance people can give. Thanks!!

My System SpecsSystem Spec
14 Jan 2016   #2

Windows 10 Pro

Computer Locking Up/Experiencing BSOD While Playing Games and Browsing Diagnostics Test Computer Locking Up/Experiencing BSOD While Playing Games and Browsing

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
Let me know what the results are
  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arg1: fffff6fc400325e0, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000039c817be0, current process (virtual address for lock type 3, or PTE)
Arg4: fffff880064bc000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
My System SpecsSystem Spec
18 Jan 2016   #3

Windows 7 Home Premium x64

It appears that one of my hard drives has a serious error on it. Attempting to even run CHKDSK on it caused the computer to BSOD. HDTune says the drive has unstable sectors, listed under the (C5) Current Pending Sector. Picture included. I haven't yet run any further error scans, or any of the benchmark things yet. Seatools didn't find anything after doing all of the various checks you said to do with it though. I'll do more checks and work with the programs later, just wanted to give an update. Luckily, if that drive does have a problem, it doesn't have anything important on it. So I can easily just remove the drive entirely if needed. Thanks for your reply, and I will provide further updates as I get more things done. Let me know what you think about what I've found so far.
My System SpecsSystem Spec

19 Jan 2016   #4

Windows 10 Pro

I would say replace the hard drive
My System SpecsSystem Spec

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