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Windows 7: crash dumps every restart - daily basis - Error: VIDEO_TDR_ERROR

14 Jan 2016   #1

windows 7 home premium 64 bit
crash dumps every restart - daily basis - Error: VIDEO_TDR_ERROR

Hi :)

I've been having an issue with my graphic card driver (just repplaced my card from an Nvidia card) and every time i restart my pc i get a blue screen and then pc starts normal.

I used WhoCrashed to see whats up and this is what he gave me:
4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

Here is the info from the last crash (today):
On Thu 14/01/2016 09:21:21 GMT your computer crashed
crash dump file: C:\Windows\Minidump\011416-8330-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xCCAC)
Bugcheck code: 0x116 (0xFFFFFA8007FAB4E0, 0xFFFFF88002CC8CAC, 0xFFFFFFFFC0000001, 0x3)
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

I uninstalled and reinstalled all my AMD drivers twice... using the amd removal tool and still the problem goes on... Im clueless on what to try next... Help anyone?

My System SpecsSystem Spec
14 Jan 2016   #2

Windows 7 Home Premium

Hi Lilinbloom and welcome to Sevenforums! :)

Please follow this guide as it will help us solve your issue!

To Use DM Log Collector
1. Click/tap on the Download button below to download the file below.

2. Save the .exe file to your desktop or other convenient location.

3. Double click on the file to run it.

4. If prompted by UAC then, click/tap on Yes (Windows 7/8) or Continue (Vista).

5. A command prompt will now open to get the required information from your system, save the information into a file on your desktop, and close.

6. When finished with step 5, do either step 7 or 8 below.

7. If You Have Already Started a Thread in "BSOD Help and Support"
A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 9 below.
8. If You Have Not Already Started a Thread in "BSOD Help and Support"
NOTE: Please do not create duplicate threads and posts on the same issue. Doing so will only waste your time and the time of other members trying to help.
A) Start a new thread in the BSOD Help and Support forum area, post all details about your BSOD issue, then go to step 9 below.
9. In your BSOD post, upload the created file into your post.
My System SpecsSystem Spec
15 Jan 2016   #3

windows 7 home premium 64 bit

As u asked... :)

thanks in advance!
My System SpecsSystem Spec

15 Jan 2016   #4

Windows 7 Home Premium

Quote   Quote: Originally Posted by Lilinbloom View Post
As u asked... :)

thanks in advance!
Thanks will start looking now.
My System SpecsSystem Spec
15 Jan 2016   #5

Windows 7 Home Premium

Okay after having a look at your dump files I would recommend doing the following:

SFC /SCANNOW Command - System File Checker

Download and install drivers for your system from MSI Support

Do a malware scan. I can suggest using Adwcleaner.

I would also recommend you to run Memtest86+ - Advanced Memory Diagnostic Tool preferably for 3-4 hours or overnight whichever is more handy for you!

And post back the results!

Cheerio /Boris :)
My System SpecsSystem Spec
15 Jan 2016   #6

windows 7 home premium 64 bit

Ill get to it 2morrow when ill get home!
Ill update asap ^_^
My System SpecsSystem Spec

 crash dumps every restart - daily basis - Error: VIDEO_TDR_ERROR

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