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Windows 7: BSOD and Stop Errors Becoming More Frequent

24 Jan 2016   #91

Windows 10 Pro/ Windows 10 Pro Insider

BStuart96, if you would, please uninstall Bullguard. This will tell you how Uninstall BullGuard Desktop Protection - Uninstall - BullGuard. Once uninstalled, Please install Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows)

Also, please check for any Firmware updates for your SSD. See if that makes a difference.

My System SpecsSystem Spec
24 Jan 2016   #92

Windows 10 Pro/ Windows 10 Pro Insider

I also know you ran memtest. Did you follow these instructions, especially where you downloaded from?

Also, please go into bios and tell me what bios version you have installed. The latest version is 2501 (P8Z77-V LX2 | Motherboards | ASUS UK)

Please Run Memtest86+

information   Information
Please download from this site only in the middle of the page are the Download links, you can download the or the Auto USB Flash Drive

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask.

The reason I ask is this is from your last dump file

!process fffffa80071054e0 3
GetPointerFromAddress: unable to read from fffff80002ec1000
PROCESS fffffa80071054e0
    SessionId: none  Cid: 01b0    Peb: 7fffffdf000  ParentCid: 0178
    DirBase: 1c7b1b000  ObjectTable: fffff8a000f3cf90  HandleCount: <Data Not Accessible>
    Image: csrss.exe
    VadRoot fffffa80095245c0 Vads 118 Clone 0 Private 637. Modified 1372. Locked 0.
    DeviceMap fffff8a000008e00
    Token                             fffff8a000f0dc50
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
fffff78000000000: Unable to get shared data
    ElapsedTime                       00:00:00.000
    UserTime                          00:00:00.000
    KernelTime                        00:00:00.000
    QuotaPoolUsage[PagedPool]         151608
    QuotaPoolUsage[NonPagedPool]      14168
    Working Set Sizes (now,min,max)  (1384, 50, 345) (5536KB, 200KB, 1380KB)
    PeakWorkingSetSize                2252
    VirtualSize                       45 Mb
    PeakVirtualSize                   46 Mb
    PageFaultCount                    5526
    MemoryPriority                    BACKGROUND
    BasePriority                      13
    CommitCharge                      765
My System SpecsSystem Spec
24 Jan 2016   #93

Windows 7 Home Premium 64-bit

Okay I've uninstalled Bullguard and installed MSE, I'll have a look for any firmware updates now.

Yes I'm fairly confident I used that site and followed those instructions.
My System SpecsSystem Spec

24 Jan 2016   #94

Windows 10 Pro/ Windows 10 Pro Insider

There are 2 tests, memtest86 and memtest86+. The names are very close, but the memtest86+ test is much better. You may have missed it, but I had edited my post above asking for you BIOS version too. I don't know if you missed that.
My System SpecsSystem Spec
24 Jan 2016   #95

Windows 7 Home Premium 64-bit

Yes it was MemTest86+ I used. My firmware is up to date.

Ah right, my version is 0501, I'll update that now thank you.
My System SpecsSystem Spec
24 Jan 2016   #96

Windows 10 Pro/ Windows 10 Pro Insider

Be careful.
My System SpecsSystem Spec
24 Jan 2016   #97

Windows 7 Home Premium 64-bit

Okay I updated my BIOS, no problems. I should point out as well, I haven't had any BSOD's or stop error's since the MemTest, I'll keep you updated if I get any more.

Thanks a lot for your help.
My System SpecsSystem Spec
24 Jan 2016   #98

Win7 Ultimate X64

Crashes in safe mode and lack of minidump files would indicate something serious possibly hardware related but I get the feeling its going to be an endless circle.

Axe0 has advised you well and run through most obvious things and conducted all the required hardware tests, I would run through the few remaining bits that steve suggested A/V, bios update then bios settings check after update and run machine for a while and if problems continue to persist I think I would disconnect the SSD and run a vanilla install on either your new or old HDD just for testing purposes to see if crashes persist
You don't need to activate it and WU will work
My System SpecsSystem Spec
24 Jan 2016   #99

Windows 7 Home Premium 64-bit

Yeah, I'm very grateful for everyone's help, I understand how difficult it must be to troubleshoot with limited dump files. The bios has updated successfully and I'll continue using my PC as normal, then if I have another issue, I'll be sure to follow your advice.

Thanks again.
My System SpecsSystem Spec
24 Jan 2016   #100

Windows 10 Pro/ Windows 10 Pro Insider

Good advice from Pauly.
My System SpecsSystem Spec

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