BSOD Issues. atimpag.sys Stop 0x0...116 Error

rnb250 · 09 Jul 2015

Dear 7 Masters
I salute you and am hoping your vast wisdom can help out a novice.

I have been experiencing BSOD's usually with the error STOP 0x00000116 at atimpag.sys.
On reading the forums I was informed this was an error with the graphics card.
So I uploaded the ATI AMD Catalyst Install Manager and I'm pretty sure it updated the driver from one from 2011 to one from 2013.

However, the BSOD's have continued, about one every 2-3 weeks and often when I'm using a program with a lot of processes eg. Chrome or Spotify. (Latest-bsod.jpeg is attached)

I ran a sfc /scannow this morning and got a message “Windows Resource Protection found corrupt files but was unable to fix some of them.” (scannow-result.jpeg)
I attach the scannow results (CBS – copy.zip)

I have updated my system details as required by sevenforums and attach the HARRY…zip file from dm-log-collector program.

Any advice would be very much appreciated.
Kind regards
Harley Storey

Arc · 12 Jul 2015

A stop 0x116 is a display/graphics related issue.

Your graphics card is running with the latest supported driver, 13.9 WHQL. So we have least scope there to do with the drivers.

Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.

eXtreme Power Supply Calculator - The only power supply calculator trusted by PSU manufacturers and computer enthusiasts

Also let us know the wattage of the installed PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
_________________________________________________________

Code:

BugCheck 116, {fffffa800fcbd010, fffff88004154efc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8efc )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800fcbd010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004154efc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+8efc
fffff880`04154efc 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`05fac9c8 fffff880`044bb134 : 00000000`00000116 fffffa80`0fcbd010 fffff880`04154efc 00000000`00000000 : nt!KeBugCheckEx
fffff880`05fac9d0 fffff880`044bae3e : fffff880`04154efc fffffa80`0fcbd010 fffffa80`0fbea170 fffffa80`0f4c4010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05faca10 fffff880`04562f13 : fffffa80`0fcbd010 00000000`00000000 fffffa80`0fbea170 fffffa80`0f4c4010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`05faca40 fffff880`0458ccf1 : 00000000`ffffffff 00000000`001b3bb6 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05facb20 fffff880`0458b437 : 00000000`00000102 00000000`00000000 00000000`001b3bb6 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`05facb50 fffff880`0455e2d2 : ffffffff`ffb3b4c0 fffffa80`0f4c4010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05facbf0 fffff880`0458aff6 : 00000000`00000000 fffffa80`0fe77d50 00000000`00000080 fffffa80`0f4c4010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05facd00 fffff800`0310f456 : 00000000`fffffc32 fffffa80`0f8edb50 fffffa80`0ca78360 fffffa80`0f8edb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05facd40 fffff800`02e672c6 : fffff880`009e9180 fffffa80`0f8edb50 fffff880`009f40c0 fffffa80`0db55ac0 : nt!PspSystemThreadStartup+0x5a
fffff880`05facd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+8efc
fffff880`04154efc 4055            push    rbp

SYMBOL_NAME:  atikmpag+8efc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  517f30ef

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`0414c000 fffff880`041ab000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Apr 30 08:18:15 2013 (517F30EF)
    CheckSum:         000613E7
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

rnb250 · 13 Jul 2015

Thanks for your help Arc.

I ran a Furmark test and attach a screenshot, didn't know if it would stop by itself but it ran for about 15 minutes before I stopped it.
There were no crashes, BSOD's or artifacts (which I assume to be obvious video errors?) during the test.
The interface has changed a little since the post instructions - under Settings I selected Burn-in, Xtreme burn-in, Post FX,Log GPU temperature and then "GPU stress test."

I used the power supply calculator and it recommended a supply of at least 310W, my PSU is Antec Earthwatts EA 650W.

I attach a Speccy screenshot and the snapshot URL is http://speccy.piriform.com/results/V...djLySJH5Vx7P7z

Thanks for your kind help and assistance,

cheers
Harley

Arc · 13 Jul 2015

Furmark ran fine. Temps are in control. Power supply is adequate. Driver is the latest one for your card.

So apparently there is nothing to blame for the BSOD, provided you are not overclocking.

I would prefer to wait for another BSOD before taking any more step.

rnb250 · 13 Jul 2015

Ok, thanks.
I'll post again if there is another issue.
kind regards
Harley

rnb250 · 28 Jan 2016

Hi Experts
I am getting BSOD's again, this time on boot up.

STOP: 0x000000116
atikmpag.sys

I am trying to access the Startup Repair but, F8 doesnt seem to do work.
Not sure if I should run the DM Log Collector exe file again to create the error log, or if its already installed?
The zipped minidumps are attached.

Any help would be appreciated.
Thank you,
Harley

rnb250 · 30 Jan 2016

Hi
I am going to try purchasing an NVIDIA card which should bypass atikmpag.sys completely.
I will post my results in case this can help anyone else.
Harley

BSOD Issues. atimpag.sys Stop 0x0...116 Error

BSOD Issues. atimpag.sys Stop 0x0...116 Error

BSODs on startup

Trying another card