BSOD while watching/starting videos/streams with Adobe Flash Player


  1. F3roX
    Posts : 1
    Windows 7 Professional 64bit
       New #1

    BSOD while watching/starting videos/streams with Adobe Flash Player


    Hello.

    I have the following problem with some nasty BSODs which mostly appear while starting a video/stream with Flash player. With the WhoCrashed Tool I got the following source of error, which indicates the grafic cards driver.

    On Sun 17.01.2016 10:27:01 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\011716-6286-01.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0x277CE)
    Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
    Error: CUSTOM_ERROR
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR


    Since I am no tech guru, I do not really know what to do or where I can install the new drivers. I have also attached a zip file with the necessary information.
    If you could help me in this regard on how I should proceed to clear these errors, I would be very delighted.

    Best regards.
      My Computer
    Quote Quote

  3. BorisTheAnimal
    Posts : 1,436
    Windows 7 Home Premium
       New #2

    Hallo Ferox and welcome to Sevenforums! :)

    Actually all the dmp files in your upload are related to the graphics driver, so what I would recommend is that you download and install a driver sweeper tool, for example Revo Uninstaller is a pretty common one.

    Once installed open it up and select AMD from the list of installed software and it will uninstall and delete everything related to AMD and reboot after that it has finished and it might be a good thing to have directly on the desktop the new and fresh drivers(<- click) from AMD in case you get some other problem.

    Cheers and hopefully this will solve your issues and will keep the bugs at bay.
    -Boris :)
      My Computer
    Quote Quote

 

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