Need help analyzing 0xc0000005 application crash dump


  1. Posts : 6
    64 bit Windows 7
       #1

    Need help analyzing 0xc0000005 application crash dump


    Hey guys! I'm new here so i apologize in advance if i haven't supplied the required info. Now onto my problem -

    My issue is not actually a BSOD but sporadic CTDs in many applications with the BEX message and the error code 0xc0000005. I've tried quite a few different things but none seem to work:

    • Ran memtest86 for a couple hours with 2 successful passes
      Reinstalled my applications
      Updated my graphics and sound card drivers
      Updated directx and C++ redistributable
      CCleaner to clean registry
      Defragged my C drive
      Chkdsk + sfc /scannow (no errors)
      Reset CPU and GPU back to stock settings
      Created a new user profile but applications still crashed
      Exceptions added for crashing games in firewall and AV
      Added game .exes to DEP exception list
      Updated my BIOS
      Ran applications in clean boot
      Full scanned system with AVAST

    Short overview of my specs:

    • msi gtx 970
      intel i5 2500k
      650W antec PSU
      ASUS P8Z68V-Le Mobo
      Coolermaster Hyper 212EVO CPU cooler
      2 x 4gb DDR3 Kingston HyperX RAM
      1TB 7200RPM 32MB Seagate Barracuda HDD
      AVAST antivirus + Comodo Firewall

    I attempted to analyze the minidump .dmp file gathered when one of my games (Maplestory) crashed but since i'm not very good at debugging, i can't seem to find the root of the exception.

    So, i'm hoping that the experienced people here can take a look at the minidump linked below and locate the faulting module (i presume? or maybe its a hardware issue i overlooked).
    I appreciate all the help i can get!! Thanks!

    https://www.dropbox.com/s/hcfk6a9wtt....3624.zip?dl=0
    (Sorry for the dropbox link but i can't seem to zip the .dmp file under 8mb)
    Last edited by Fireplay; 18 Jan 2016 at 19:03.
      My Computer


  2. Posts : 6
    64 bit Windows 7
    Thread Starter
       #2

    I've analyzed the crash dump on WinDbg with the command !analyze -v, and these are the lines of interest:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for MapleStory.exe - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for nmconew.dll - 
    *** ERROR: Module load completed but symbols could not be loaded for BlackCall.aes
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for bdvid32.dll - 
    *** WARNING: Unable to verify checksum for mss32.dll
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for mss32.dll - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for Sound.dll - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvd3dum.dll - 
    
    DUMP_CLASS: 2
    
    DUMP_QUALIFIER: 400
    
    CONTEXT:  0016d860 -- (.cxr 0x16d860)
    eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000000 edi=00000000
    eip=00000000 esp=0016dcc4 ebp=00000000 iopl=0         nv up ei pl zr na pe nc
    cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    00000000 ??              ???
    Resetting default scope
    
    FAULTING_IP: 
    +0
    00000000 ??              ???
    
    EXCEPTION_RECORD:  0016d810 -- (.exr 0x16d810)
    ExceptionAddress: 00000000
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 00000000
       Parameter[1]: 00000000
    Attempt to read from address 00000000
    
    DEFAULT_BUCKET_ID:  STACK_OVERFLOW_NULL_EXH
    
    PROCESS_NAME:  MapleStory.exe
    
    OVERLAPPED_UNLOADED_MODULE: Address regions for 'wdmaud' and 'nstFA92.tmp (unloaded)' overlap
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_CODE_STR:  c0000005
    
    EXCEPTION_PARAMETER1:  00000008
    
    EXCEPTION_PARAMETER2:  00000000
    
    WRITE_ADDRESS:  00000000 
    
    FOLLOWUP_IP: 
    ntdll!RtlDispatchException+127
    77c0b580 3bfb            cmp     edi,ebx
    
    FAILED_INSTRUCTION_ADDRESS: 
    +0
    00000000 ??              ???
    
    WATSON_BKT_PROCSTAMP:  5694a662
    
    WATSON_BKT_PROCVER:  8.170.1.2
    
    PROCESS_VER_PRODUCT:  Wizet MapleStory
    
    WATSON_BKT_MODULE:  unknown
    
    WATSON_BKT_MODVER:  0.0.0.0
    
    WATSON_BKT_MODOFFSET:  0
    
    WATSON_BKT_MODSTAMP:  bbbbbbb4
    
    BUILD_VERSION_STRING:  6.1.7601.19045 (win7sp1_gdr.151019-1254)
    
    MODLIST_WITH_TSCHKSUM_HASH:  0cd3e710db3fdc36d4fd5722cb75cf6d076c9b94
    
    MODLIST_SHA1_HASH:  d21fc5afb11b73a2385672dd1e3437b0fcb880ea
    
    NTGLOBALFLAG:  0
    
    APPLICATION_VERIFIER_FLAGS:  0
    
    DUMP_FLAGS:  94
    
    DUMP_TYPE:  1
    
    APP:  maplestory.exe
    
    ANALYSIS_SESSION_HOST:  BENJAMIN-PC
    
    ANALYSIS_SESSION_TIME:  01-18-2016 09:45:45.0617
    
    ANALYSIS_VERSION: 10.0.10586.567 x86fre
    
    RECURRING_STACK: From frames 0x5 to 0xffffffff
    
    THREAD_ATTRIBUTES: 
    LAST_CONTROL_TRANSFER:  from 00000000 to 00000000
    
    FAULTING_THREAD:  ffffffff
    
    THREAD_SHA1_HASH_MOD_FUNC:  57bb2ad57d6292afb8da2986516ce18cf4f35d16
    
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  b55985786a2598eac11426c81427a9d97efe1973
    
    OS_LOCALE:  ENA
    
    PROBLEM_CLASSES: 
    
    
    
    STACK_OVERFLOW
        Tid    [0x0]
        Frame  [0x00]
    
    
    
    SOFTWARE_NX_FAULT
        Tid    [0x1884]
        Frame  [0x00]: unknown!unknown
    
    
    
    NULL
        Tid    [0x1884]
        Frame  [0x00]: unknown!unknown
        Failure Bucketing
    
    
    
    EXH
        Tid    [0x1884]
        Frame  [0x3e8]
        Failure Bucketing
    
    
    BUGCHECK_STR:  STACK_OVERFLOW_SOFTWARE_NX_FAULT_NULL_EXH
    
    STACK_TEXT:  
    00163a18 00000000 unknown!unknown+0x0
    00163a1c 77c0b60d ntdll!ExecuteHandler2+0x26
    00163a40 77c0b5df ntdll!ExecuteHandler+0x24
    00163a64 77c0b580 ntdll!RtlDispatchException+0x127
    00163af0 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00163fb4 00000000 unknown!unknown+0x0
    00163fb8 77c0b60d ntdll!ExecuteHandler2+0x26
    00163fdc 77c0b5df ntdll!ExecuteHandler+0x24
    00164000 77c0b580 ntdll!RtlDispatchException+0x127
    0016408c 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00164550 00000000 unknown!unknown+0x0
    00164554 77c0b60d ntdll!ExecuteHandler2+0x26
    00164578 77c0b5df ntdll!ExecuteHandler+0x24
    0016459c 77c0b580 ntdll!RtlDispatchException+0x127
    00164628 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00164aec 00000000 unknown!unknown+0x0
    00164af0 77c0b60d ntdll!ExecuteHandler2+0x26
    00164b14 77c0b5df ntdll!ExecuteHandler+0x24
    00164b38 77c0b580 ntdll!RtlDispatchException+0x127
    00164bc4 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00165088 00000000 unknown!unknown+0x0
    0016508c 77c0b60d ntdll!ExecuteHandler2+0x26
    001650b0 77c0b5df ntdll!ExecuteHandler+0x24
    001650d4 77c0b580 ntdll!RtlDispatchException+0x127
    00165160 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00165624 00000000 unknown!unknown+0x0
    00165628 77c0b60d ntdll!ExecuteHandler2+0x26
    0016564c 77c0b5df ntdll!ExecuteHandler+0x24
    00165670 77c0b580 ntdll!RtlDispatchException+0x127
    001656fc 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00165bc0 00000000 unknown!unknown+0x0
    00165bc4 77c0b60d ntdll!ExecuteHandler2+0x26
    00165be8 77c0b5df ntdll!ExecuteHandler+0x24
    00165c0c 77c0b580 ntdll!RtlDispatchException+0x127
    00165c98 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016615c 00000000 unknown!unknown+0x0
    00166160 77c0b60d ntdll!ExecuteHandler2+0x26
    00166184 77c0b5df ntdll!ExecuteHandler+0x24
    001661a8 77c0b580 ntdll!RtlDispatchException+0x127
    00166234 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    001666f8 00000000 unknown!unknown+0x0
    001666fc 77c0b60d ntdll!ExecuteHandler2+0x26
    00166720 77c0b5df ntdll!ExecuteHandler+0x24
    00166744 77c0b580 ntdll!RtlDispatchException+0x127
    001667d0 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00166c94 00000000 unknown!unknown+0x0
    00166c98 77c0b60d ntdll!ExecuteHandler2+0x26
    00166cbc 77c0b5df ntdll!ExecuteHandler+0x24
    00166ce0 77c0b580 ntdll!RtlDispatchException+0x127
    00166d6c 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00167230 00000000 unknown!unknown+0x0
    00167234 77c0b60d ntdll!ExecuteHandler2+0x26
    00167258 77c0b5df ntdll!ExecuteHandler+0x24
    0016727c 77c0b580 ntdll!RtlDispatchException+0x127
    00167308 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    001677cc 00000000 unknown!unknown+0x0
    001677d0 77c0b60d ntdll!ExecuteHandler2+0x26
    001677f4 77c0b5df ntdll!ExecuteHandler+0x24
    00167818 77c0b580 ntdll!RtlDispatchException+0x127
    001678a4 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00167d68 00000000 unknown!unknown+0x0
    00167d6c 77c0b60d ntdll!ExecuteHandler2+0x26
    00167d90 77c0b5df ntdll!ExecuteHandler+0x24
    00167db4 77c0b580 ntdll!RtlDispatchException+0x127
    00167e40 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00168304 00000000 unknown!unknown+0x0
    00168308 77c0b60d ntdll!ExecuteHandler2+0x26
    0016832c 77c0b5df ntdll!ExecuteHandler+0x24
    00168350 77c0b580 ntdll!RtlDispatchException+0x127
    001683dc 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    001688a0 00000000 unknown!unknown+0x0
    001688a4 77c0b60d ntdll!ExecuteHandler2+0x26
    001688c8 77c0b5df ntdll!ExecuteHandler+0x24
    001688ec 77c0b580 ntdll!RtlDispatchException+0x127
    00168978 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00168e3c 00000000 unknown!unknown+0x0
    00168e40 77c0b60d ntdll!ExecuteHandler2+0x26
    00168e64 77c0b5df ntdll!ExecuteHandler+0x24
    00168e88 77c0b580 ntdll!RtlDispatchException+0x127
    00168f14 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    001693d8 00000000 unknown!unknown+0x0
    001693dc 77c0b60d ntdll!ExecuteHandler2+0x26
    00169400 77c0b5df ntdll!ExecuteHandler+0x24
    00169424 77c0b580 ntdll!RtlDispatchException+0x127
    001694b0 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00169974 00000000 unknown!unknown+0x0
    00169978 77c0b60d ntdll!ExecuteHandler2+0x26
    0016999c 77c0b5df ntdll!ExecuteHandler+0x24
    001699c0 77c0b580 ntdll!RtlDispatchException+0x127
    00169a4c 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    00169f10 00000000 unknown!unknown+0x0
    00169f14 77c0b60d ntdll!ExecuteHandler2+0x26
    00169f38 77c0b5df ntdll!ExecuteHandler+0x24
    00169f5c 77c0b580 ntdll!RtlDispatchException+0x127
    00169fe8 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016a4ac 00000000 unknown!unknown+0x0
    0016a4b0 77c0b60d ntdll!ExecuteHandler2+0x26
    0016a4d4 77c0b5df ntdll!ExecuteHandler+0x24
    0016a4f8 77c0b580 ntdll!RtlDispatchException+0x127
    0016a584 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016aa48 00000000 unknown!unknown+0x0
    0016aa4c 77c0b60d ntdll!ExecuteHandler2+0x26
    0016aa70 77c0b5df ntdll!ExecuteHandler+0x24
    0016aa94 77c0b580 ntdll!RtlDispatchException+0x127
    0016ab20 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016afe4 00000000 unknown!unknown+0x0
    0016afe8 77c0b60d ntdll!ExecuteHandler2+0x26
    0016b00c 77c0b5df ntdll!ExecuteHandler+0x24
    0016b030 77c0b580 ntdll!RtlDispatchException+0x127
    0016b0bc 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016b580 00000000 unknown!unknown+0x0
    0016b584 77c0b60d ntdll!ExecuteHandler2+0x26
    0016b5a8 77c0b5df ntdll!ExecuteHandler+0x24
    0016b5cc 77c0b580 ntdll!RtlDispatchException+0x127
    0016b658 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016bb1c 00000000 unknown!unknown+0x0
    0016bb20 77c0b60d ntdll!ExecuteHandler2+0x26
    0016bb44 77c0b5df ntdll!ExecuteHandler+0x24
    0016bb68 77c0b580 ntdll!RtlDispatchException+0x127
    0016bbf4 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016c0b8 00000000 unknown!unknown+0x0
    0016c0bc 77c0b60d ntdll!ExecuteHandler2+0x26
    0016c0e0 77c0b5df ntdll!ExecuteHandler+0x24
    0016c104 77c0b580 ntdll!RtlDispatchException+0x127
    0016c190 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016c654 00000000 unknown!unknown+0x0
    0016c658 77c0b60d ntdll!ExecuteHandler2+0x26
    0016c67c 77c0b5df ntdll!ExecuteHandler+0x24
    0016c6a0 77c0b580 ntdll!RtlDispatchException+0x127
    0016c72c 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016cbf0 00000000 unknown!unknown+0x0
    0016cbf4 77c0b60d ntdll!ExecuteHandler2+0x26
    0016cc18 77c0b5df ntdll!ExecuteHandler+0x24
    0016cc3c 77c0b580 ntdll!RtlDispatchException+0x127
    0016ccc8 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016d18c 00000000 unknown!unknown+0x0
    0016d190 77c0b60d ntdll!ExecuteHandler2+0x26
    0016d1b4 77c0b5df ntdll!ExecuteHandler+0x24
    0016d1d8 77c0b580 ntdll!RtlDispatchException+0x127
    0016d264 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016d728 00000000 unknown!unknown+0x0
    0016d72c 77c0b60d ntdll!ExecuteHandler2+0x26
    0016d750 77c0b5df ntdll!ExecuteHandler+0x24
    0016d774 77c0b580 ntdll!RtlDispatchException+0x127
    0016d800 77bc0133 ntdll!KiUserExceptionDispatcher+0xf
    0016dcc4 00000000 unknown!unknown+0x0
    
    
    THREAD_SHA1_HASH_MOD:  197bf2ed8b6986a7448c1265c7936fed62e96949
    
    FAULT_INSTR_CODE:  840ffb3b
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  ntdll!RtlDispatchException+127
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: ntdll
    
    IMAGE_NAME:  ntdll.dll
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  56258e62
    
    STACK_COMMAND:  .cxr 16d860 ; kb ; dps 163a18 ; kb
    
    FAILURE_BUCKET_ID:  STACK_OVERFLOW_NULL_EXH_c0000005_ntdll.dll!RtlDispatchException
    
    BUCKET_ID:  STACK_OVERFLOW_SOFTWARE_NX_FAULT_NULL_EXH_NULL_IP_ntdll!RtlDispatchException+127
    
    PRIMARY_PROBLEM_CLASS:  STACK_OVERFLOW_SOFTWARE_NX_FAULT_NULL_EXH_NULL_IP_ntdll!RtlDispatchException+127
    
    BUCKET_ID_OFFSET:  127
    
    BUCKET_ID_MODULE_STR:  ntdll
    
    BUCKET_ID_MODTIMEDATESTAMP:  56258e62
    
    BUCKET_ID_MODCHECKSUM:  142aa7
    
    BUCKET_ID_MODVER_STR:  6.1.7601.19045
    
    BUCKET_ID_PREFIX_STR:  STACK_OVERFLOW_SOFTWARE_NX_FAULT_NULL_EXH_NULL_IP_
    
    FAILURE_PROBLEM_CLASS:  STACK_OVERFLOW_NULL_EXH
    
    FAILURE_EXCEPTION_CODE:  c0000005
    
    FAILURE_IMAGE_NAME:  ntdll.dll
    
    FAILURE_FUNCTION_NAME:  RtlDispatchException
    
    BUCKET_ID_FUNCTION_STR:  RtlDispatchException
    
    FAILURE_SYMBOL_NAME:  ntdll.dll!RtlDispatchException
    
    WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/MapleStory.exe/8.170.1.2/5694a662/unknown/0.0.0.0/bbbbbbb4/c0000005/00000000.htm?Retriage=1
    
    TARGET_TIME:  2016-01-16T08:21:18.000Z
    
    OSBUILD:  7601
    
    OSSERVICEPACK:  19045
    
    SERVICEPACK_NUMBER: 0
    
    OS_REVISION: 0
    
    SUITE_MASK:  256
    
    PRODUCT_TYPE:  1
    
    OSPLATFORM_TYPE:  x86
    
    OSNAME:  Windows 7
    
    OSEDITION:  Windows 7 WinNt (Service Pack 1) SingleUserTS
    
    USER_LCID:  0
    
    OSBUILD_TIMESTAMP:  2015-10-20 11:47:00
    
    BUILDDATESTAMP_STR:  151019-1254
    
    BUILDLAB_STR:  win7sp1_gdr
    
    BUILDOSVER_STR:  6.1.7601.19045
    
    ANALYSIS_SESSION_ELAPSED_TIME: 4243b7
    
    ANALYSIS_SOURCE:  UM
    
    FAILURE_ID_HASH_STRING:  um:stack_overflow_null_exh_c0000005_ntdll.dll!rtldispatchexception
    
    FAILURE_ID_HASH:  {d96e23c8-5a77-9db3-93e3-115c954ede1e}
    
    Followup:     MachineOwner
    I've tried and failed to find out what initially caused the exception handling recursion (i'm new to using WinDbg). So i'm hoping the more experienced people here can help me out!
      My Computer


  3. Posts : 6
    64 bit Windows 7
    Thread Starter
       #3

    Help please? Anyone?
      My Computer


  4. Posts : 6
    64 bit Windows 7
    Thread Starter
       #4

    I'm stumped on what to do next...any solutions appreciated, guys.
      My Computer


 

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