random BSOD and no windows update


  1. Posts : 5
    windows 7 proffesional 64bit
       #1

    random BSOD and no windows update


    hey,

    I'm having a random crashing of my laptop resulting into BSOD. there is no signs before it crashes.
    also my computer can't get any windows update to work even though it turned on. it says I have to restart and obviously I did, several of times, and it doesn't change.

    I would love some help.
    thank you.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Please perform the following:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply

    Also run MSINFO32 from the start menu. Click File > Export, save to a .txt file, and upload that file here.
      My Computer


  3. Posts : 5
    windows 7 proffesional 64bit
    Thread Starter
       #3

    the file of the MsInfo was to large to this forum so here is a link to it:
    https://drive.google.com/file/d/0B54...ew?usp=sharing



    and this is the MGAdiag:



    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-J3MCX
    Windows Product Key Hash: htN1yfAr7t8V6j+9udO/vYVKtLI=
    Windows Product ID: 55041-001-4449806-86353
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {9A2F2994-7EEA-4EA3-9BBA-DF3F1FA0E3F4}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9A2F2994-7EEA-4EA3-9BBA-DF3F1FA0E3F4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-001-4449806-86353</PID><PIDType>6</PIDType><SID>S-1-5-21-2419777716-2791846956-2443501156</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>80E4</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>B0CN73WW</Version><SMBIOSVersion major="2" minor="7"/><Date>20150206000000.000000+000</Date></BIOS><HWID>4BB93607018400F2</HWID><UserLCID>040D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-001-444980-03-1037-7600.0000-2492015
    Installation ID: 004522731915291872269804622902702094337210516630474676
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: J3MCX
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 19/01/2016 12:55:58
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEAln0uEU4R4q4sR6bf6or725iK1B3MTFzUuiw=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        CB-01   
      FACP            LENOVO        CB-01   
      DBGP            LENOVO        CB-01   
      HPET            LENOVO        CB-01   
      BOOT            LENOVO        CB-01   
      MCFG            LENOVO        CB-01   
      WDAT            LENOVO        CB-01   
      UEFI            LENOVO        CB-01   
      ASF!            LENOVO        CB-01   
      LPIT            LENOVO        CB-01   
      SSDT            LENOVO        CB-01   
      UEFI            LENOVO        CB-01   
      ASPT            LENOVO        CB-01   
      SSDT            LENOVO        CB-01   
      POAT            LENOVO        CB-01   
      SSDT            LENOVO        CB-01   
      SSDT            LENOVO        CB-01   
      DMAR            LENOVO        CB-01   
      CSRT            LENOVO        CB-01   
      FPDT            LENOVO        CB-01   
      WPBT            LENOVO        CB-01
      My Computer


  4. Posts : 31,238
    Windows 11 Pro x64 [Latest Release and Release Preview]
       #4

    This will often happen when you are running a pirated copy of windows
      My Computers


 

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