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Windows 7: BSOD Randomly when doing office file or watching movie

22 Jan 2016   #1

Windows 7 64Bit
BSOD Randomly when doing office file or watching movie


this is my house office room computer.

this problem already long time ago, randomly 2 times per months but now seems BSOD everyday .. im not playing games, just doing some office works in 21 inch monitor and in the same time watching movie with 43inch tv by hdmi ..

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x00000007, 0x0000109b, 0x00000000, 0x863ed2c8). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011716-26234-01.

Thank you,


My System SpecsSystem Spec
22 Jan 2016   #2

Windows 7 Home Premium

Hello Onizuka.

You are running an MSI Product ID (PID) on an Dell board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          User001
Registered Organization:   
Product ID:                00426-OEM-8992662-00400 <-- Dell PID on MSI board
Original Install Date:     9/12/2014, 1:14:07 AM
System Boot Time:          22/1/2016, 2:28:20 PM
System Manufacturer:       MICRO-STAR INTERNATIONAL CO.,LTD
System Model:              MS-7529
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
My System SpecsSystem Spec

 BSOD Randomly when doing office file or watching movie

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