Office Computer BSOD -- BCCode d1


  1. Posts : 3
    Windows 7
       #1

    Office Computer BSOD -- BCCode d1


    Hi all,
    We keep getting a blue screen on our "file server" machine. (we run a P2P network setup for the time being).
    We will be working like normal, and then lose connection to the machine. (This is when the an apparent blue screen happens and the computer automatically restarts itself).

    When I log back in to the computer, it states that windows recovered from an error...

    Problem Event Name: BlueScreen
    BCCode: d1
    BCP1: 0000000000000001
    BCP2: 0000000000000002

    If needed, I'll grab the remaining portion of the code the next time it resets. This has been happening at least once a week for the past 2 months or so. Any help would be appreciated!
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi DisIsSewious,

    Welcome to the 7forums.

    Everytime Intel Rapid Storage Technology is trying to move memory content to the disk, this however goes wrong (pagefault).
    I suspect Norton is causing the pagefault as it is being flagged everytime.
    Please reinstall Norton with a new download file
    I would suggest to update Intel Rapid Storage Technology, because it is outdated
    Product Support | Dell US
    Code:
    4: kd> lmvm iaStorA
    start             end                 module name
    fffff880`01027000 fffff880`016ae000   iaStorA  T (no symbols)           
        Loaded symbol image file: iaStorA.sys
        Image path: \SystemRoot\system32\drivers\iaStorA.sys
        Image name: iaStorA.sys
        Timestamp:        Tue Mar 19 15:05:42 2013 (514870B6)
        CheckSum:         0009A9E5
        ImageSize:        00687000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    4: kd> k
    Child-SP          RetAddr           Call Site
    fffff880`05fe6bf8 fffff800`02ec21a9 nt!KeBugCheckEx
    fffff880`05fe6c00 fffff800`02ec0e20 nt!KiBugCheckDispatch+0x69
    fffff880`05fe6d40 fffff880`0110e5dc nt!KiPageFault+0x260
    fffff880`05fe6ed0 00000000`00000000 iaStorA+0x635dc
    Code:
    fffff880`0db24558  fffff880`020b6515Unable to load image \SystemRoot\system32\drivers\N360x64\1605050.00F\SYMEFASI64.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMEFASI64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEFASI64.SYS
     SYMEFASI64+0x4d515
    fffff880`0db24560  fffff8a0`22ae8a88
    fffff880`0db24568  fffff880`0575e040Unable to load image \SystemRoot\system32\drivers\N360x64\1605050.00F\Ironx64.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Ironx64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for Ironx64.SYS
     Ironx64+0x38040
      My Computer


  3. Posts : 3
    Windows 7
    Thread Starter
       #3

    Hi again!

    Thanks for the reply. Last Monday (25th) I did as you suggested & uninstalled Norton. I havent reinstalled it just yet, as I wanted to see if we would get the blue screen error again.

    Well, the day has come. Next on the list will be to update the Intel Rapid Share Technology (i've already downloaded the file, just have not updated it yet).

    Find attached the new BSOD report...as well as screen captures of the error.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    This new crash is caused by the Intel Rapid drivers.
    The same has happened, Intel Rapid Storage Technology attempted to move memory to the disk (pagefault), but as always with this crash accessed an invalid memory address while the priority (IRQL) for taking the action was too high.
    The IRQL should be 0 for normal execution, 1 and 2 is for certain Windows mechanisms, 3 and higher is for the hardware.
    Code:
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000001, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880010bb5dc, address which referenced memory
    
    6: kd> k
    Child-SP          RetAddr           Call Site
    fffff880`0bb91bf8 fffff800`02ed91a9 nt!KeBugCheckEx
    fffff880`0bb91c00 fffff800`02ed7e20 nt!KiBugCheckDispatch+0x69
    fffff880`0bb91d40 fffff880`010bb5dc nt!KiPageFault+0x260
    fffff880`0bb91ed0 00000000`00000000 iaStorA+0x635dc
      My Computer


  5. Posts : 3
    Windows 7
    Thread Starter
       #5

    So are you saying updating drivers should fix it....or is something set to an incorrect value and needs to be switched?

    We've had the computer for about 2 years now...and it only started doing this in November or so... Could an update have caused this error?
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    The drivers are outdated, you should always frequently check for driver updates for everything (not through any program!)
      My Computer


 

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