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Windows 7: BSOD - unknown, fixing a friends PC - please help debugging?

23 Jan 2016   #1

windows 7 pro for refurb pcs
BSOD - unknown, fixing a friends PC - please help debugging?

Hello, a friend of mine has a windows 7 pro refurbished pc, I'm not sure what is wrong with it, and don't know how to read dump files. She just gave me the PC and said it gets a random BSOD. It seems to be running fine at the moment. Please help?

I have attached the latest dump file that was on this PC.

Thanks in advance!

My System SpecsSystem Spec
23 Jan 2016   #2

Windows 7 Home Premium

Hi sleepybrains and welcome to Sevenforums! :)

Could you please run this and post back?
Blue Screen of Death (BSOD) Posting Instructions

Also digging into the information from the dmp file you posted, one possible cause might be rootkits/malware/viruses that caused this error. So please run this:

And please update the system specs of the laptop in question:
Attachment 380321
Attachment 380322

Cheers! Boris :)
My System SpecsSystem Spec

 BSOD - unknown, fixing a friends PC - please help debugging?

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