BSOD almost every time when wake from sleep

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  1. Posts : 6
    Windows 7 x64
       #1

    BSOD almost every time when wake from sleep


    Hi,

    I recently started getting BSOD every time I wake from sleep.

    The blue screen error says BAD_POOLER_CALLER.

    The only new hardware I added was the hard disk I replaced 4 months ago.

    Attached is the dump and system information.

    Appreciate your kind help.

    Thank you.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi superfly71.

    There are two different crash dumps with two totally different bugcheck codes. But what you have stated here is very important:
    I recently started getting BSOD every time I wake from sleep.
    Based on the situation, I would suggest you to try two things at the beginning of the troubleshooting process.

    First, Uninstall Virtual Clone Drive. It has an impact on these type of sleep caused BSODs.

    Second, Change the power option for the HDD. Follow Power Plan Settings - Change and come upto the point 5.B. Expand the "Hard Disk", set the "turn off hard disk after" to zero minutes.

    See how it goes. Let us know the results alongwith any further BSOD dump occurred after doing these two.
    _______________________________________________
    Code:
    BugCheck C2, {99, fffff8a009a46010, 0, 0}
    
    Probably caused by : fltmgr.sys ( fltmgr!DeleteNameCacheNodes+143 )
    
    Followup:     MachineOwner
    ---------
    Code:
    BugCheck 50, {fffffcd05d074120, 0, fffff80002eabea5, 7}
    
    
    Could not read faulting driver name
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )
    
    Followup:     MachineOwner
    ---------
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    Don't forget to update your installation :)
    Most systems have a few 100 hotfixes installed, updating improves security, performance, stability and fixes several problems.
    Code:
    Hotfix(s):                 24 Hotfix(s) Installed.
      My Computer


  4. Posts : 6
    Windows 7 x64
    Thread Starter
       #4

    Seems to be fine now


    Thank you Arc and Axe0 for your kind advices.

    The problem seems to be resolved now after I installed the following driver updates from Windows Update.

    MediaTek, Inc. - WLAN - Ralink RT3090 802.11b/g/n WiFi Adapter
    Realtek - Network - Realtek PCIe FE Family Controller
    Synaptics - Input - Synaptics PS/2 Port TouchPad

    And the following updates

    Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685811)
    Update for User-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685813)

    I have also heeded Arc's advice to uninstall VirtualCloneDrive. I have had some bad experiences with it before and I don't know why I installed it in the first place

    I am on my 6th wake from sleep and no problems so far
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    superfly71 said:
    I am on my 6th wake from sleep and no problems so far
      My Computer


  6. Posts : 6
    Windows 7 x64
    Thread Starter
       #6

    Just got the blue screen again


    Hi guys,

    This time the BSOD occurred during shut down of the system

    The BlueScreenView tool indicates that it is a failure due to discache.sys.

    I think it is a problem with the hard disk because that is the only hardware I added to the machine 4 months ago.

    Please see attached dump file.

    Thank you.
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Upload a new zip from the DM Log Collector.
      My Computer


  8. Posts : 6
    Windows 7 x64
    Thread Starter
       #8

    Here it is


    Hi guys,

    Here's the zip from DM log collector
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    Update your system.
    Code:
    Hotfix(s):                 26 Hotfix(s) Installed.
    Replace AVG with MSE
    Code:
    fffff880`09bfc1c8  fffff880`040e29ceUnable to load image avgidsdrivera.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avgidsdrivera.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
     avgidsdrivera+0xf9ce
      My Computer


  10. Posts : 6
    Windows 7 x64
    Thread Starter
       #10

    It seems to be stable now


    Hi,

    I did a Windows update and installed all updates.

    I uninstalled AVG antivirus and replaced it with MSE.

    So far no problems

    Thanks!
      My Computer


 
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