BSOD when using Chrome the past 2 days, also Chrome Tab crashing

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  1. axe0
    Posts : 7,050
    Windows 10 Pro
       New #11

    Please check in Google Chrome if hardware acceleration is enabled:
    • In the right upper corner, click on Attachment 381234 and choose settings.
    • Scroll below and click on 'advanced settings', scroll all the way to the end of the settings.
    • In the part 'system' is the option to enable/disable hardware acceleration.
    • If this option is enabled, disable it and let me know how it goes.

    Hardware acceleration makes Google Chrome using hardware to execute some functionality faster then possible with software, this however could sometimes cause problems.
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  3. BorisTheAnimal
    Posts : 1,436
    Windows 7 Home Premium
       New #12

    If what my mates here have suggested hasn't turned up anything, could you check your temperatures in the computer?
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  4. JSleek
    Posts : 32
    Windows 7 Home Premium 64bit
    Thread Starter
       New #13

    Laith said:
    Try to uninstall chrome and re-install again to see if that works.
    Tried it multiple times and that doesn't make a difference.

    axe0 said:
    Please check in Google Chrome if hardware acceleration is enabled:
    It was enabled, I have now disabled hardware acceleration and I will continue to report back any crashes/BSODs if there are any.

    BorisTheAnimal said:
    If what my mates here have suggested hasn't turned up anything, could you check your temperatures in the computer?
    Temparatures are for the most part, fine. I have attached a picture of them.
    Last edited by JSleek; 06 Feb 2016 at 09:57.
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  6. BorisTheAnimal
    Posts : 1,436
    Windows 7 Home Premium
       New #14

    Hm okay sorry maybe I side tracked a bit, just saw that there were was an entry in your eventlog that might have pointed to overheating hardware, though maybe I was wrong.
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  7. JSleek
    Posts : 32
    Windows 7 Home Premium 64bit
    Thread Starter
       New #15

    UPDATE: Everything was fine yesterday, then just now, I got another BSOD whilst using Chrome and nothing else. Frequent tab crashing beforehand too.

    The last one BSOD was MEMORY_MANAGEMENT, this one is BAD_POOL HEADER.

    Also, when I restarted the computer, I checked the temperatures, and they were quite a bit higher than normal. Although after 2 minutes they were back to normal.

    I have attached a picture of the new BSOD, a picture of the temparatures directly after startup, and a new DM Log Collector .zip.


    Any ideas?
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  8. Laith
    Posts : 2,781
    Windows 10 Pro x64
       New #16

    They shouldn't be that high at all. Can you try to rerun the dm log collector?
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  10. JSleek
    Posts : 32
    Windows 7 Home Premium 64bit
    Thread Starter
       New #17

    Laith said:
    They shouldn't be that high at all. Can you try to rerun the dm log collector?
    I did. Look at my post, I attached a new DM Log.
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  11. axe0
    Posts : 7,050
    Windows 10 Pro
       New #18

    It is very surprising that no hotfix is installed at all.
    Code:
    Hotfix(s):                 N/A
    Please post the report of Windows Genuine and Activation Issue Posting Instruction
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  12. JSleek
    Posts : 32
    Windows 7 Home Premium 64bit
    Thread Starter
       New #19

    axe0 said:
    It is very surprising that no hotfix is installed at all.
    Code:
    Hotfix(s):                 N/A
    Please post the report of Windows Genuine and Activation Issue Posting Instruction
    What's a hotfix in this scenario? Here's the report you asked for:

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-38M2H-RW67C-BJ2JH
Windows Product Key Hash: wwYIcVke2yie6G87nt4FiOGJW1Q=
Windows Product ID: 00359-OEM-8703953-98271
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {CC6AF226-F7D0-422C-914A-6E968E3F90AB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151230-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CC6AF226-F7D0-422C-914A-6E968E3F90AB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BJ2JH</PKey><PID>00359-OEM-8703953-98271</PID><PIDType>3</PIDType><SID>S-1-5-21-2950786988-40059167-2389206145</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="7"/><Date>20120220000000.000000+000</Date></BIOS><HWID>9E393707018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-039-598271-02-1033-7601.0000-0702014
Installation ID: 019901884755302315348545681976593100758314738642391275
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BJ2JH
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 07/02/2016 17:43:01

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:26:2015 15:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln0QSVBqdLhgGhZSlJZ+FPzjYj30Aaoqwnkucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  BGRT			ALASKA		A M I
      My Computer
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  13. Laith
    Posts : 2,781
    Windows 10 Pro x64
       New #20

    Everything seems okay to me. Can you please install all recommended updates from Windows Update?
      My Computer
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