BSOD when taking a system image of C: OS

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  1. Posts : 347
    Windows 7 Ultimate 64 bit
       #1

    BSOD when taking a system image of C: OS


    Hi,

    I hope you can help. Windows System Image always used to work great but recently I cannot complete it without it freezing and subsequent BSOD. Baffled I tried another portable HD drive on a different USB 3 port but it happened again. So I tried Macrium reflect and it happens again. Always at 95% complete. So it takes a long time to reach this frustrating point. At the moment I have no disk image because my older USB drive containing it went to silicon heaven. This is why I was trying to do one again. The computer config has barely changed at all since the last successful image.

    Chkdsk returns no errors at all. Seagate tools (I have Seagate Momentus 750gb) passes diagnostics so I don't think it's bad sectors as was first proposed. Trouble is the latest BSOD which snapped pics of gives little info and a minidump file doesn't generate. The folder is empty. I left the BSOD on for ages but nothing seems to happen/write. I am at a total loss. I don't really want to try a reinstall or restore to factory. It's not that I haven't got critical pics/docs backed up. But all the years of work getting windows 7 how I like it. All the game installs, the patches etc etc. It will take many days of use to try and get back (and there is no guarantee the problem will be fixed). It's time I haven't got what with pressures of work and family. So that's why I am so big on system image working for me.

    Strangely in everyday use of the OS it is absolutely fine. Never a BSOD. So I can't reproduce it other than to run another time consuming system image whether it's windows own, macrium or even another utility like these.

    So I posted pics of what I can plus a pic of the disk management screen if it's any use. Ignore the 59gb synapse disk. That's a cache SSD I've used for years. It caches hot data to the SSD via dataplex software for near SSD performance across the whole disk. I uninstall dataplex before every image (as that is a restriction of it's use, you should not image your disk with the cache SSD active). Intel rapid storage driver is the same as when I got PC in 2011 and never been changed. It's never given me a problem. This is a new issue. No new drivers in years. I don't update them unless there is a compelling need to do so, I've never had to. everything runs perfect apart from now the imaging.

    Thanks in advance,
    Wayne
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2
      My Computer


  3. Posts : 347
    Windows 7 Ultimate 64 bit
    Thread Starter
       #3

    Apologies for that. I ran the utility/file and it's now attached
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Please follow below instructions and post the results.




    Diagnostics Test

     HDD TEST


    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My Computer


  5. Posts : 347
    Windows 7 Ultimate 64 bit
    Thread Starter
       #5

    Ok thank you. I will do this. Since it's pretty late I will look to run this tomorrow. I really appreciate your guidance. My gut feeling is the HD is going bad despite what chkdsk and seagate tools are telling me. Maybe this utility will uncover something

    Cheers, Wayne
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    With HDtune you can discover the health of a hard drive, for example the benchmark of my HDD and health status of my SSD.
    Attachment 381287
    Attachment 381288
      My Computer


  7. Posts : 347
    Windows 7 Ultimate 64 bit
    Thread Starter
       #7

    Hi

    I ran HD tune. Couldn't get the stats for health. Do I need to pay for the pro version? Anyway I ran the benchmark and then proceeded with the scan. The scan was all green until about 95%, I looked back at the computer and it had BSOD during the scan not far from completion. So it couldn't finish. Hear are the screenshots I am able to provide including the latest BSOD. Nothing in the minidump folder unfortunately

    Thanks,
    Wayne
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Yes you have to pay for the pro version, but the standard version is enough.

    Could you please explain why you can't get the health stats?
      My Computer


  9. Posts : 347
    Windows 7 Ultimate 64 bit
    Thread Starter
       #9

    Unfortunately it's blank. How can it populate? Do I need to do something? If a scan is needed then I have the problem because a scan won't complete without the BSOD

    Thanks
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    In the right upper corner, click on the yellow part (settings).
    What are the settings of the temperature and health?

    Please make photos of the connection:
    1. the cable itself, prefered photos close to the cable
    2. the connection on the motherboard port with the cable connected,
    3. the connection on the hard drive port with the cable connected,
    4. the connections of the cable when not connected,
    5. the connection of the motherboard when the cable is not connected,
    6. the connection of the hard drive when the cable is not connected.
      My Computer


 
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