PC working fine in safe mode but crashes (BSOD) in normal mode

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  1. Posts : 18
    windows 7
       #1

    PC working fine in safe mode but crashes (BSOD) in normal mode


    Hello,

    From last 2 days I am facing constant crash in windows 7 normal mode (Lenovo notebook G580). but when I do boot the pc in safe mode with networking, crash never occurs. I am posting this thread in safe mode only from the same laptop. I have dmp file generated using verifier. and the same with provided exe here. I will try to upload both. I think some driver is causing the crash but can't find which one. please help to resolve this as I hope must not be the hard disk issue.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    amitshahc said:
    I think some driver is causing the crash but can't find which one.
    The thread title gives the exact impression. And it was a good step to enable verifier.

    Now disable verifier.

    Then ....
    Update the SplitCam product: SplitCam free webcam software for video streaming and adding cool webcam effects

    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus (MSC) and the touchpad driver SynTPEnh.
    5. Apply > OK
    6. Accept then restart.

    Then run the laptop normally. Let us see any further BSOD crash dump after doing it.
      My Computer


  3. Posts : 18
    windows 7
    Thread Starter
       #3

    Hello Arc,

    Thanks for quick reply. I am still facing the crash issue.

    I disabled the verifier. also I already uninstalled splitcam driver from device manager and I don't think I need it in nearest future so not going to reinstall it. also had uninstalled realtek audio, video, display drivers as well as youcam driver. but those got automatically updated with alternatives by the system. also I have disabled many startup items, may be you can check in new dump file.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Hi Amit.

    There is no new crash dump files.

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.

    If still the crashes dont record any dump, take a camera snap of the BSOD screen and upload it here. Those onscreen codes will give us some info at least.

    About the startup items, no other ones are needed to be there than MSC and SynTPEnh. Feel free to disable the rest.
      My Computer


  5. Posts : 18
    windows 7
    Thread Starter
       #5

    Hi Arc,

    Thanks for the reply.
    I will follow the instructions and try it tonight reaching back home, and let you know the results asap.
      My Computer


  6. Posts : 18
    windows 7
    Thread Starter
       #6

    Hi Arc, there is some good news and bad news.

    bad news is that, after downloading the reg file and installing it, crashed happened but no new file created inside that folder.
    good news is that, some how there were 2 files already there created yesterday, may be using verifier, I don't know.
    2nd good news is I have managed to take the snap of the blue screen that I am uploading here too with those dump files. please have a look.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Hi Amit.

    Though the dumps were already checked previously, but the camera snap gives us some information.

    It is a stop 0cF4 BSOD, which may not always create dumps by its own nature. So the logic for not having new dumps are also there.

    In most of the cases the 0xF4 BSODs are disk related issue. And yours a Seagate disk.

    Test the disk using Seatools. Take both the Short Generic and Long Generic tests. Let us know the results.

      My Computer


  8. Posts : 18
    windows 7
    Thread Starter
       #8

    Hi Arc,

    It's now gone.. My laptop can't even boot now. it gives only 2 options
    1. some boot up repair system
    2. start windows normally

    1st option ends up with failure
    2nd crashes immediately after starting windows screen.

    these all happened after I finished up seatools for windows and tried to go for seatools for DOS as suggested after each end of test results. I know the hard disk is completely gone and must replace it, though I am attaching the last snaps I took.

    can you suggest how should I proceed with buying new hard drive may be some good brand or higher capacity or new technology. also please let me know what to do with my Windows OS? where can I find the legitimate copy as I have the valid OEM key.
      My Computer


  9. Posts : 18
    windows 7
    Thread Starter
       #9

    one more thing, I tried to create bootup disk using of seatools for dos using windwos32diskImager. updated the boot orders in bios even selected manually the usb from boot order while booting up. but never it booted from USB.

    using Windows 7 USB DVD download tool I tried to write seatools for dos ISO to usb. it said is not valid ISO.
    same thing if I write the WindowsOS iso using same tool, it worked and pc booted with usb.

    so why seatool for dos not booting up using usb? I am thinking to reinstall the windows and run seatool for dos.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Seatools for windows made one thing clear that the HDD is failing. You should replace it. Any 2.5" HDD will go good with it. Computers - Buy Computers Online at Best Prices in India (I buy all my stuff from that place)

    OEM licenses are tagged with the motherboard, so changing the HDD will not affect anything.

    You can download the Windows 7 ISO from here: https://www.microsoft.com/en-in/soft...nload/windows7, by providing your key. But your next post gives a clear hint that you already have it.

    About non-booting seatools for DOS: I hope you did the steps for win32diskimager properly in the option two of SeaTools for DOS and Windows - How to Use. But still it will not boot, because your storage controller mode is AHCI.
    Code:
    Name    Intel(R) 7 Series Chipset Family SATA AHCI Controller
    DOS cannot read AHCI, so to boot from seatools for DOS, You have to follow the Caution for AHCI Storage Controller.

    Seatools for DOS will be a good attempt if the HDD is still repairable. But if it also fails, then you will not have any other way but dumping the HDD and replacing it with another one (based on the error screenshots you have uploaded).
      My Computer


 
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