BSOD playing XCOM2 Error STOP: 0x00000124

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  1. Posts : 35
    Windows 7 professional
       #1

    BSOD playing XCOM2 Error STOP: 0x00000124


    Hello everyone,

    Yesterday evening i bought XCOM2.
    However as soon as the tutorial started, around 2 minutes in i recieved a bluescreen..

    With the complete error code of STOP: 0x00000124 (0x0000000000000,0xFFFFFA80049A3028, 0x000000000B60000000,0x0000000000100153
    (note) some zero's may be missing)

    Things i already tried:
    Cleaning most of the dust of my cpu fan and gpu fans.
    Playing the game with 1 ram stick out, didnt work either. tried the other ram stick aswell. same results..

    I hope i entered enough information.

    Kind regards,
    John
      My Computer


  2. Posts : 1,436
    Windows 7 Home Premium
       #2

    Hello John and welcome to 7forums! :)

    STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR
    Usual causes: Hardware, Incompatibility, May be driver corruption
    This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA)

    That does not mean the processor itself is bad, though it could be. The cause could be the
    compound between the processor and heatsink, the hearsink itself, BIOS, chipset drivers,
    and other hardware problems (including damage to the motherboard or other hardware).

    Well I'll start with one thing that I think is a necessary update but some here might not start at my end, anywho there is a BIOS update for your motherboard, yours is currently at P1.40 but the latest is at P1.90 and you can find it here:
    ASRock > 990FX Extreme3

    And if you are unfamiliar with how to do a BIOS update please follow this:
    ASRock - BIOS Upgrade Instruction

    Cheers, Boris :)
      My Computer


  3. Posts : 35
    Windows 7 professional
    Thread Starter
       #3

    Hey thanks for having me!

    I've tried downloading the bios file, tho which one should i choose?
    Instant flash
    DOS
    or windows

    Also the instructions are a bit hard to me on how to update the bios, can u explain them a bit?

    Kind Regards,
    John
      My Computer


  4. Posts : 35
    Windows 7 professional
    Thread Starter
       #4

    Alright it was the windows one that matched the instruction page.
    Anyways i doubled clicked the exe. and got this:

    PI Version in SYS ROM mismatched PI Version in ROM file! Force update it may destroy the system BIOS!

    Help please ^^
      My Computer


  5. Posts : 35
    Windows 7 professional
    Thread Starter
       #5

    Someone?
      My Computer


  6. Posts : 35
    Windows 7 professional
    Thread Starter
       #6

    Ive tried doing the bios update in different ways, but it keeps saying the same thing.

    HELP
      My Computer


  7. Posts : 1,436
    Windows 7 Home Premium
       #7

    Hello John.

    Sorry for not being very active, you could try either instant or Windows.

    I'm out right now so I can't really help but I'll look into your problem later, sorry again for not responding sooner!

    Cheers , Boris!
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    All 0x124 are read errors caught when the CPU wanted to execute the data.
    I would suggest to start with removing certain software
    Asrock software, so called bloatware, may cause problems because bloatware is usually improper coded
    Daemon tools, some drivers created for Daemon tools are very buggy and causes problems including bluescreens even when the SPTD* driver isn't installed.
    *SCSI Pass Through Direct (SPTD)
    Code:
    4: kd> !errrec fffffa80079c34b8
    ===============================================================================
    Common Platform Error Record @ fffffa80079c34b8
    -------------------------------------------------------------------------------
    Record Id     : 01d168266688d347
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/15/2016 19:23:55 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80079c3538
    Section       @ fffffa80079c3610
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000004
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80079c3580
    Section       @ fffffa80079c36d0
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000004
    CPU Id        : 20 0f 60 00 00 08 08 04 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa80079c36d0
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80079c35c8
    Section       @ fffffa80079c3750
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHELG_IRD_ERR (Proc 4 Bank 1)
      Status      : 0xb600000000100153
      Address     : 0x0000000000000000
      Misc.       : 0x0000000000000000
    Have you by the way handled the 0x4A (1st crash of December)? This crash seems to be caused by the Avast file system minifilter driver, this may be totally irrelevant but it is the only 1 that isn't a 0x124 which is why it caught my eye.
    Driver Reference Table - aswMonFlt.sys
      My Computer


  9. Posts : 35
    Windows 7 professional
    Thread Starter
       #9

    Hello Boris and Axe!

    Thanks so much for replying!!

    @Axe So i should remove the ASRock software aswell as daemon tools? not using daemon tools anyway so thats gonna get deleted for sure.

    about the 0x4a, i assume thats a BSOD aswell? well i've had BSOD in the past that were caused by avast antivirus. So if i am getting it right,(sorry for all the questions, i am not so good with this) The error now has something to do with the 0x4a? i am not sure if i solved it.. in the past.

    What would you suggest i do now? ill remove daemon tools right away. aswell as avast? and take another antivirus?

    Again thanks for replying!

    Kind regards,
    John
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    So i should remove the ASRock software aswell as daemon tools? not using daemon tools anyway so thats gonna get deleted for sure.
    Yes

    about the 0x4a, i assume thats a BSOD aswell? well i've had BSOD in the past that were caused by avast antivirus. So if i am getting it right,(sorry for all the questions, i am not so good with this) The error now has something to do with the 0x4a? i am not sure if i solved it.. in the past.
    The 0x4A is indeed a BSOD: BSOD Index
    I'm not certain if that crash has something to do with the 0x124's, because of the wide range of the crashes and the difference in the frequency of their occurance which both are months. To add, because of the wide range and the frequency difference it certainly isn't hardware, or it has to be that everytime a device was connected. Same is for incompatibility. Regarding possible drivers it would depend on the related things that uses the drivers. To explain this more, there are several drivers on a system, not only hardware drivers but also software drivers like SPTD, depending on the usage of related things (software, hardware that isn't often connected or something else) at the time of the crashes you may have a clue of what it could be.

    My suggestion is to certainly remove Daemon tools and Asrock software, for Avast it may be an optionality to temporary use MSE instead.
      My Computer


 
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