BSOD referencing something with USB


  1. Posts : 20
    64 bit
       #1

    BSOD referencing something with USB


    HP laptop, WIn 7 Pro, 64 bit.
    Log attached. Thanks for any pointers on this.
    I have tried driver updates with DriverBooster3 to no avail.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    -1 for DB3, remove the changes made by DB3 with a restore point that should have been created (if restore point is not disabled)
    You only need the drivers that HP provides you.
    Install the USB drivers HP provides for you.
    Drivers & Software for HP ProBook 640 G1 Notebook PC - HP Support Center.
    Code:
    *** WARNING: Unable to verify timestamp for iusb3xhc.sys
    *** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8800690668c, fffff880041e0428, fffff880041dfc80}
    
    Probably caused by : iusb3xhc.sys ( iusb3xhc+4e68c )
    
    Followup: MachineOwner
    
    2: kd> lmvm iusb3xhc
    start             end                 module name
    fffff880`068b8000 fffff880`06980000   iusb3xhc T (no symbols)           
        Loaded symbol image file: iusb3xhc.sys
        Image path: iusb3xhc.sys
        Image name: iusb3xhc.sys
        Timestamp:        Mon Jun 15 15:54:05 2015 (557ED8FD)
        CheckSum:         000D6B8F
        ImageSize:        000C8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 20
    64 bit
    Thread Starter
       #3

    So I take it Driver Booster is something that should not be used? Seemed like a good way to get updated versions of drivers?
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    NEVER use driver update programs.
    Laptop manufacturer usually alter their drivers, installing other drivers will not work as you want.
      My Computer


  5. Posts : 20
    64 bit
    Thread Starter
       #5

    Ok thanks for the help!
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Let me know how it goes :)
      My Computer


 

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