Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD while restarting

18 Feb 2016   #1

Windows 7 Enterprise x64
BSOD while restarting

How can I find out what caused the crash?

I uploaded the log-zip.

Help is greatly appreciated!


My System SpecsSystem Spec
19 Feb 2016   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

It appears that something is catching power when the computer is changing the power state; but I cannot say what it is. You need to do the following:

First: Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Second: Disconnect all the USB connections before shutting the computer down.

Third: Update the USB3 driver from HP. Drivers & Software for HP EliteBook 2570p Notebook PC - HP Support Center. . It is under Driver-Chipset.

See how it goes. Let us know.
My System SpecsSystem Spec
12 Mar 2016   #3

Windows 7 Enterprise x64

I currently cannot reproduce the BSOD systematically... I'll try your recommendations when the error is back.

Thank you
My System SpecsSystem Spec


 BSOD while restarting

Thread Tools

Similar help and support threads
Thread Forum
BSOD whenever restarting
Windows 7 Ultimate 64 -full retail -system hardware is less than 6 months old -tried reinstalling OS once Whenever I need to restart or shutdown the system I get the BSOD and when the system reboots it tells me that windows has just experienced an unexpected crash
BSOD Help and Support
BSOD after logging in after restarting.
Hi there. I've been having a problem with my computer for a while now. 4 times ouf of 5 after putting in my login password after restarting it will BSOD at the desktop with the STOP error 0x0000001e. If anyone could tell me with this it would be greatly appreciated. (:
BSOD Help and Support
Bsod restarting problem
Hello!!! I've got a big problem!! My computer sometimes restart because of the blue screen problem!!!
BSOD Help and Support
HELP!! Keeps RESTARTING...!!! no bsod..
Guys help me :O my computer keeps restarting randomly... its custom built. no heat issue... all low. i recently just clean installed again so now problems with that.. virus scan no virus... please help! no bsod... tho and event viewer saids event 41. its not overclocked.. OS Window 7 home...
General Discussion
Bunch of different BSOD when restarting
Upon restarting my computer i get a bunch of different BSODs. Once the computer loads the OS, which can take 20 mins to 3 hours, it wont bsod at all. OS Windows 7 Home Premium 64bit Home built 6 months ago.
BSOD Help and Support
PC Restarting - No bsod
I am trying to figure out why pc is restarting all of the time. I am not getting bsod. I am not OCing. I have reset everything to factory defaults. I believe I have more than a sufficient PS. I have tested my RAM. Please help. I included a msinfo file ( which I hope I did right ) because I dont...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 06:02.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App