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Windows 7: BSOD while restarting

18 Feb 2016   #1
jmilz

Windows 7 Enterprise x64
 
 
BSOD while restarting

How can I find out what caused the crash?

I uploaded the log-zip.

Help is greatly appreciated!

Jan


My System SpecsSystem Spec
.
19 Feb 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It appears that something is catching power when the computer is changing the power state; but I cannot say what it is. You need to do the following:

First: Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Second: Disconnect all the USB connections before shutting the computer down.

Third: Update the USB3 driver from HP. Drivers & Software for HP EliteBook 2570p Notebook PC - HP Support Center. . It is under Driver-Chipset.

See how it goes. Let us know.
My System SpecsSystem Spec
12 Mar 2016   #3
jmilz

Windows 7 Enterprise x64
 
 
Thanks

I currently cannot reproduce the BSOD systematically... I'll try your recommendations when the error is back.

Thank you
Jan
My System SpecsSystem Spec
.

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 BSOD while restarting




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