BSOD after launching bluestack


  1. Posts : 19
    Windows 7 Professional 64bit
       #1

    BSOD after launching bluestack


    This is the second time im having a BSOD while launching Bluestack so I decided to post here for help.
    Edit: I tried again to open it and I immediately got a BSOD.
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE

    Technical information
    STOP
    0x0000004A (0x0000000076F7132A, 0x00000000000000, 0xFFFFF880044A8B60 )
    Last edited by ducky29; 06 May 2017 at 12:24.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.

    Also, based on the bugcheck code, it would be good to test your RAM modules for possible errors. Run memtest86+ for at least 8 consecutive passes. Let us see a camera snap of the memtest86+ screen.

    If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
      My Computer


  3. Posts : 19
    Windows 7 Professional 64bit
    Thread Starter
       #3

    I tried adding the reg key but it still didn't record the minidump.
    Is there any other way to record it?
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Free up the startup and see if it can be able to get a crash dump.

    1. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    2. Select the “Startup” tab.
    3. Deselect all items other than the antivirus.
    4. Apply > OK
    5. Accept then restart.

    Also dont forget about the memtest86+ previously suggested.
      My Computer


  5. Posts : 19
    Windows 7 Professional 64bit
    Thread Starter
       #5

    Still the same problem , it dosen't record the minidump.
    Also I tested the ram , 7 and a half passes.
    Image https://i.imgur.com/SrET9vT.jpg
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Next time take a camera snap of the BSOD screen and upload it here?

    We need at least some info to toubleshoot it.
      My Computer


  7. Posts : 19
    Windows 7 Professional 64bit
    Thread Starter
       #7

      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    It says that the dump is recorded.
    So it should be there.

    It would not be very easy to track down the exact cause of the BSOD without seeing a crash dump.
    A 0x4A is a memory related issue. When the RAM test shows no error, then it must be some driver causing it. And it is not very possible to track down the driver without checking the dumps.
      My Computer


 

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