Computer keeps freezing

DestinyTN · 23 Feb 2016

Hi. Like it says in the title, my computer keeps freezing randomly. I've noticed it happens pretty often if I have too many tabs up in Chrome or am just trying to copy files over to my external hard drive. There's no BSOD; it just forces me to shut down manually.

I've done most of my important Windows Updates (it froze again when I tried to install the last one) and I've run the tool on Dell's website to see if my drivers were out of date and it doesn't look like it. I've also gone into Device Manager to update the "display adapters" and it tells me that's up to date too.

Any help would be much appreciated.

Arc · 26 Feb 2016

Haven't you ever updated the display driver? Do it right now! Get it from here: Legacy

See how it goes. Let us know.
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Code:

BugCheck 116, {fffffa8008221320, fffff88003c64dcc, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6dcc )

Followup:     MachineOwner
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Code:

    Image name: atikmpag.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Aug 11 06:43:54 2010 (4C61F952)

DestinyTN · 26 Feb 2016

Hi, thank you for your reply.

I tried updating my display driver like you suggested (Crimson Edition 16.2 Beta), but it froze up again an hour into use. At the time, I had about seven or so tabs up in Chrome (it has happened with fewer tabs though) and had literally just paused Winamp. I don't think that counts as heavy usage.

Arc · 26 Feb 2016

Disable hardware accelerator in Chrome. How to Turn Off Hardware Acceleration in Google Chrome - Solve Your Tech

DestinyTN · 27 Feb 2016

I think that solved it! I tried opening a ridiculous number of tabs and nothing's frozen up the entire day! Thank you so much for your help! :)

Arc · 27 Feb 2016

Let us know for any further issue.