Sudden, Unexplained BSOD with No Text

Thanks Boris,

One more question, why is it necessary to use a program like Revo to uninstall the old driver, instead of just uninstalling through the Control Panel?

Thanks. :)

Hi Boris,

I've just discovered Revo has four uninstall settings to choose from - built-in, safe, moderate and advanced. Moderate is the default option, so should I go with this one?

Thanks. :)

Hi Boris,

Sorry for not getting back earlier. I've been having a terrible time getting the driver problem sorted.
Everything was fine until I tried to install the new driver. About half way through the installation procedure, the screen kept going black. At first I thought this was part of the installation process, but then I got another scrambled looking BSOD with no text, followed by a message informing me Windows hadn't shut down properly. It took longer than usual to boot, and when it did the graphics were very basic and low-resolution: it looked like it was running in Safe Mode, only it wasn't. I eventually decided to try System Restore as things were running much slower than usual. Thankfully System Restore worked and I'm now back to the point I was at after uninstalling the ATI software.

I found a few error logs, I don't know if any are helpful:


20:17 The computer has rebooted from a bugcheck. The bugcheck was:
0x00000116 (0xfffffa80027914e0, 0xfffff8800640ccac,
0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP.
Report Id: 031616-157436-01.


20:18 Source
Windows

Summary
Video hardware error

Date
‎16/‎03/‎2016 20:18

Status
Not reported

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Files that help describe the problem
WD-20160316-2013.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80027914E0
BCP2: FFFFF8800640CCAC
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Source
Windows

Summary
Shut down unexpectedly

Date
‎16/‎03/‎2016 20:18

Status
Not reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Extra information about the problem
BCCode: 116
BCP1: FFFFFA80027914E0
BCP2: FFFFF8800640CCAC
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


I'd be really grateful for any advice you could give, because I have no idea what to try. Thanks. :)

Hi Boris,

Sorry for the late reply. I haven't had time, and am not sure when I'll have time, to do the memtest.
I managed to do a sfc scan and a chkdsk just in case, but neither scan found any errors.

Where would I check to find out what my existing drivers are?

Thanks. :)

Hi Boris,

I can run the log collector again if you want, I'm just a bit confused as to why I need to as I ran it an attached a log when I first started the post.