BSOD downloading torrents, STOP Error 0x00000019: BAD_POOL_HEADER

Cleverist · 12 Mar 2016

Hello all,

I've been receiving BSOD when downloading torrents for about 6 months now. The problem has grown from once every now and then to happening as little as 10 seconds after starting the download. A few months ago I temporarily fixed the problem by swapping from Bittorrent to Utorrent however the problem has recently come back. I tried swapping software again however it hasn't fixed the problem.

Please review the attached minidump files (3x) from the most recent crashes. If you need more I have heaps or can easily generate a new one.

Golden · 12 Mar 2016

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa80080aa080, fffffa80080aa0a0, 4020008}

*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )

Followup: MachineOwner
---------

2: kd> lmvm mwac
start             end                 module name
fffff880`073d9000 fffff880`073eb000   mwac     T (no symbols)           
    Loaded symbol image file: mwac.sys
    Image path: \??\C:\windows\system32\drivers\mwac.sys
    Image name: mwac.sys
    Timestamp:        Wed Jun 18 11:36:34 2014 (53A0F42A)
    CheckSum:         00010FDD
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the Malwarebytes installation.

Next time you want help with a BSOD, post all the required information:
1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Cleverist · 12 Mar 2016

Apologies.

Please find attached the .zip that was generated when I ran the program.

Thanks for your help.

Golden · 12 Mar 2016

That zip files only contains .dmp files. There is a host of other information collected (MSINFO, Startups etc.) that help to solve the issue - removing that doesn't help.

Cleverist · 12 Mar 2016

I haven't removed anything. I literally ran the file as instructed and attached the default .zip that was generated. If there is anything missing, it isn't deliberate I assure you.

Cleverist · 13 Mar 2016

I've run it three times now and twice it only added the dump files, once there were no files in the .zip at all. As the program is running it doesn't report any errors, it says everything was completed successfully.

Anyone know what is causing the problem?