BSOD SYSTEM_SERVICE_EXCEPTION STOP: 0x0000003B


  1. DunBarKidd
    Posts : 4
    Windows 7 Home Premium 64bit
       New #1

    BSOD SYSTEM_SERVICE_EXCEPTION STOP: 0x0000003B


    I've been getting BSOD's frequently while playing Eve Online. I really would appreciate any help in resolving this so that I can get back to space pixels. Uploading the necessary information. I've updated all my drivers and done a restore.

    DM Log Collector Attachment 383501

    SF_Diagnostic_Tool Attachment 383502

    Thanks in advance,
    DunBarKidd
      My Computer
    Quote Quote

  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Please post the report of Windows Genuine and Activation Issue Posting Instruction
      My Computer
    Quote Quote

  4. DunBarKidd
    Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-H39VB-877CR-B86TV
Windows Product Key Hash: 6CR6Zrg7wphlTe2mVVCq4tJlq/k=
Windows Product ID: 00359-OEM-8704162-88423
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B8F51DE5-0170-4454-8602-9AC6961DD149}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160121-1718
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B8F51DE5-0170-4454-8602-9AC6961DD149}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B86TV</PKey><PID>00359-OEM-8704162-88423</PID><PIDType>3</PIDType><SID>S-1-5-21-519905224-1317689283-3117891836</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.50</Version><SMBIOSVersion major="2" minor="7"/><Date>20120713000000.000000+000</Date></BIOS><HWID>0CFF3707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-041-688423-02-1033-7601.0000-1762013
Installation ID: 014594428196489435118832490322826245481081763045580562
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: B86TV
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 3/15/2016 8:36:37 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAADAAAAAgABAAEAHKImUaji6O2AcExlmsM4AeiCTC8CWjzOlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  ASF!			INTEL 		 HCG
  SSDT			Intel_		AoacTabl
  AAFT			ALASKA		OEMAAFT 
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  BGRT			ALASKA		A M I
      My Computer
    Quote Quote

  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    Please update your installation
    Code:
    Hotfix(s):                 N/A
      My Computer
    Quote Quote

  7. DunBarKidd
    Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       New #5

    I'm assuming you mean windows update? I just tried it and i get

    Windows could not search for new updates error 80070002, I've tried the stop service, delete files, start service with no luck.
      My Computer
    Quote Quote

  8. axe0
    Posts : 7,050
    Windows 10 Pro
       New #6




    Diagnostics Test

     System File Check


    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My Computer
    Quote Quote

  10. DunBarKidd
    Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       New #7

    This is bad....

    c:\sfc /scannnow

    Beginning system scan. This process will take some time

    Windows Resource Protection could not perform the requested operation.
      My Computer
    Quote Quote

  11. axe0
    Posts : 7,050
    Windows 10 Pro
       New #8

    Please make sure you open command prompt as administrator (right click > open as administrator).
      My Computer
    Quote Quote

 

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