BSOD with unknown cause, perhaps Google Chrome 0x0000004a

Loppu · 19 Mar 2016

So very recently (ie in the past 24 hours), I've gotten a BSOD 3 times. I've never had a BSOD previously, and I'm not sure of exactly what to do. I have not installed any recent hardware, but I am trying to gradually upgrade my PC (hence why I have an Nvidia 960 with such a bottlenecked system), and my most recent addition was my Nvidia 960 that I received on 12/25/15, and I've had no errors until just yesterday (3/20/16).

This kind of thing worries me greatly, as I am a college student and my computer frying doesn't quite sound like a good time to me.

Here's the only things I think I know about the BSOD:
-It seems to only happen when I have Google Chrome open.

-After the second time crashing, an error popped up when my computer started (the error was with the file nvspcap.dll), and I traced the error to an Nvidia audio driver, which I uninstalled, and it seemed to fix the error message.

-The first two times it happened, I was in the middle of a Youtube video. The video gets somewhat choppy and strange sounding shortly before my computer implodes. The third time it happened, I wasn't on a video, but on some other site that I can't remember.

-The first time it happened, I ran a virus scan and went about my business leaving my computer idle for about 10 hours. There didn't seem to be any issue, and the scan completed. I went to Youtube on Google Chrome and shortly afterwords, I experienced the second BSOD.

Heres all the things I've done on my PC that may be noteworthy in the past few days:

-Installed CSGOLounge Destroyer (Chrome extention)

-Installed Half-Life 1

-Reconnected my Wacom art tablet after not having it plugged in for about 2 weeks.

I'm currently using Firefox, and things seem to be going fine, but I'd really like to fix this issue, as I prefer Chrome. I'll update rather frantically if I find anything else out.

I've attached the dump file (hopefully correctly). Thanks in advance! [EDIT: I removed the dump file, because it had my name on it and I'm a tad bit paranoid. Thanks!]

**axe0** · 20 Mar 2016

Bitdefender is known for being a cause of the 0x4A crash, it is recommended to repair/reinstall/remove Bitdefender.

Code:

BUGCHECK_P1: 773ed42a

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff88007ecfb60

PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+0
00000000`773ed42a ??              ???

CPU_COUNT: 4

Loppu · 20 Mar 2016

Yeah, thanks. I dug around a bunch more and found a lot of people had the same issue. I'd had Bitdefender for a full year with no issues like this. I repaired it, and things seem to be going fine. (Please don't let me be jinxing it.)

Either way, thanks! Hopefully I fixed it, otherwise I'll be back, and possibly more frantic than last time. I'm just happy it probably isn't my motherboard going.

Also, might I add: You guys are great at what you do, and for no charge? That's crazy. Infinitely more help than any support number. Keep up the awesome work!