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Windows 7: BSOD with unknown cause, perhaps Google Chrome 0x0000004a

19 Mar 2016   #1

Windows 7 Home Premium x64
BSOD with unknown cause, perhaps Google Chrome 0x0000004a

So very recently (ie in the past 24 hours), I've gotten a BSOD 3 times. I've never had a BSOD previously, and I'm not sure of exactly what to do. I have not installed any recent hardware, but I am trying to gradually upgrade my PC (hence why I have an Nvidia 960 with such a bottlenecked system), and my most recent addition was my Nvidia 960 that I received on 12/25/15, and I've had no errors until just yesterday (3/20/16).

This kind of thing worries me greatly, as I am a college student and my computer frying doesn't quite sound like a good time to me.

Here's the only things I think I know about the BSOD:
-It seems to only happen when I have Google Chrome open.

-After the second time crashing, an error popped up when my computer started (the error was with the file nvspcap.dll), and I traced the error to an Nvidia audio driver, which I uninstalled, and it seemed to fix the error message.

-The first two times it happened, I was in the middle of a Youtube video. The video gets somewhat choppy and strange sounding shortly before my computer implodes. The third time it happened, I wasn't on a video, but on some other site that I can't remember.

-The first time it happened, I ran a virus scan and went about my business leaving my computer idle for about 10 hours. There didn't seem to be any issue, and the scan completed. I went to Youtube on Google Chrome and shortly afterwords, I experienced the second BSOD.

Heres all the things I've done on my PC that may be noteworthy in the past few days:

-Installed CSGOLounge Destroyer (Chrome extention)

-Installed Half-Life 1

-Reconnected my Wacom art tablet after not having it plugged in for about 2 weeks.

I'm currently using Firefox, and things seem to be going fine, but I'd really like to fix this issue, as I prefer Chrome. I'll update rather frantically if I find anything else out.

I've attached the dump file (hopefully correctly). Thanks in advance! [EDIT: I removed the dump file, because it had my name on it and I'm a tad bit paranoid. Thanks!]

My System SpecsSystem Spec
20 Mar 2016   #2

Windows 10 Pro

Bitdefender is known for being a cause of the 0x4A crash, it is recommended to repair/reinstall/remove Bitdefender.
BUGCHECK_P1: 773ed42a



BUGCHECK_P4: fffff88007ecfb60

PROCESS_NAME:  vsserv.exe


00000000`773ed42a ??              ???

My System SpecsSystem Spec
20 Mar 2016   #3

Windows 7 Home Premium x64

Yeah, thanks. I dug around a bunch more and found a lot of people had the same issue. I'd had Bitdefender for a full year with no issues like this. I repaired it, and things seem to be going fine. (Please don't let me be jinxing it.)

Either way, thanks! Hopefully I fixed it, otherwise I'll be back, and possibly more frantic than last time. I'm just happy it probably isn't my motherboard going.

Also, might I add: You guys are great at what you do, and for no charge? That's crazy. Infinitely more help than any support number. Keep up the awesome work!
My System SpecsSystem Spec


 BSOD with unknown cause, perhaps Google Chrome 0x0000004a

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