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Windows 7: Windows 7 Random Restarting at Idle

16 Nov 2009   #1
jbguillo

Win7 Ult. x64
 
 
Windows 7 Random Restarting at Idle

Hi guys! I've been lurking here for awhile, it just sucks that my first post is with some crappy error.

So...I'm killing myself over what could be wrong right now. Basically, Windows restarts randomly when I leave it idle; It could be that I get up to use the bathroom and come back, or I get a phone call and then come back to the computer. When I come back I see where I left off or a black screen, then I move the mouse and my computer restarts; as if I pushed the restart button. No BSOD

This happens at total random, but ~ once a day. I ran Memtest first, everything checked out 100%. I then replaced my PSU and went with a better one...no change. I also disabled auto-restart in advanced options, still no change. Everything is already set to "always on" in power settings. I just disabled all startup programs to see if that helps with anything. BTW, all of my temps are perfect; CPU idling ~33c. I've also run the Prime95 CPU Torture Test for ~30mins with no problems. My CPU is slightly OC'd, but the problem was still happening prior to OC.

I'm thinking it may be a problem with my mobo? CPU? Maybe even my GPU? I just built this pc a few days ago, and kept my old GPU; so I wouldn't think it would be faulty because it worked perfectly prior.

I'm really just trying to narrow this down to something without going crazy; I finally spent a ton of money on my dream system, and this problem is the only thing that's making me want to pull out my hair. ANY help or suggestions would be much appreciated.

System Specs
Win7 Ultimate x64
AMD Phenom 2 Quad 965 BE 3.4ghz (Running @ 3.8ghz)
Gigabyte GA-MA790GPT-UD3H Motherboard
Gskill 4x2gb (8gb) DDR3 1600 Memory
EVGA 1gb 285GTX Superclocked GPU
650 & 500gb WD Caviar HHDs
BFG 1000w PSU

I'm getting 2 errors, one right after the other, after the restart:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11/16/2009 9:48:56 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Jeff-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



Log Name: System
Source: EventLog
Date: 11/16/2009 9:49:05 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Jeff-PC
Description:
The previous system shutdown at 9:47:34 AM on ‎11/‎16/‎2009 was unexpected.


My System SpecsSystem Spec
.
16 Nov 2009   #2
torrentg

7600.20510 x86
 
 

Run all components at default speeds with no overclocking and then you may follow this if another bsod happens.
My System SpecsSystem Spec
16 Nov 2009   #3
jbguillo

Win7 Ult. x64
 
 

I'm not getting any BSOD's though; it's literally just restarting as if I'm pushing the restart button, which I'm not. There are no minidump files present in windows\minidump.

I don't think that the CPU OC settings matter, as this was happening prior to me oc'ing the CPU.
My System SpecsSystem Spec
.

16 Nov 2009   #4
torrentg

7600.20510 x86
 
 

Quote   Quote: Originally Posted by jbguillo View Post
I'm not getting any BSOD's though; it's literally just restarting as if I'm pushing the restart button, which I'm not. There are no minidump files present in windows\minidump.

I don't think that the CPU OC settings matter, as this was happening prior to me oc'ing the CPU.
That's even more of a reason to not OC then. It's shutting off so abruptly it doesn't have time.

Basically, also what I'm trying to say is that I don't troubleshoot overclocked machines. It's just not wise. Once I or others figure out the problem, then you can overclock as much as you want.
My System SpecsSystem Spec
16 Nov 2009   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jbguillo View Post
I'm not getting any BSOD's though; it's literally just restarting as if I'm pushing the restart button, which I'm not. There are no minidump files present in windows\minidump.

I don't think that the CPU OC settings matter, as this was happening prior to me oc'ing the CPU.
Hi and welcome

TG is correct about overclocking. DONT DO IT

I examine and analyze BSOD's constantly and abt 40% of them are from OC something especially in 64bit.

Even if there isnt a BSOD crash there would be a log of the event in event viewer. Type event viewer in search go to the windows log>application tab and look for errors (red in left column) that relate to app crash, app hang, unexpected restarts, etc. It will be there in spades. when you find them note the event ID and source and tell us what they are

Ken J
My System SpecsSystem Spec
16 Nov 2009   #6
jbguillo

Win7 Ult. x64
 
 

Sorry guys I've thrown it back to 3.4ghz for the time being.

As for the applications tab in log viewer, I am consistently getting two errors happening at the same time together; although, they do not correlate with the times that my computer restarted.

Error 11/14/2009 4:21:25 PM SideBySide 63 None
Log Name: Application
Source: SideBySide
Date: 11/14/2009 4:21:25 PM
Event ID: 63
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Jeff-PC
Description:
Activation context generation failed for "c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error 11/14/2009 4:22:13 PM SideBySide 35 None
Log Name: Application
Source: SideBySide
Date: 11/14/2009 4:22:13 PM
Event ID: 35
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Jeff-PC
Description:
Activation context generation failed for "c:\program files (x86)\windows live\photo gallery\MovieMaker.Exe".Error in manifest or policy file "c:\program files (x86)\windows live\photo gallery\WLMFDS.DLL" on line 8. Component identity found in manifest does not match the identity of the component requested. Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1". Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1". Please use sxstrace.exe for detailed diagnosis.

I did speak with a Microsoft rep today, and he was thinking it may be the Realtek network card that is on-board my motherboard; any thoughts on this?
My System SpecsSystem Spec
16 Nov 2009   #7
torrentg

7600.20510 x86
 
 

Adobe Air is for deveopers I believe, so you can safely uninstall that and not worry about it any further.

I don't think it's the onboard lan, but anything is possible especially if they're saying that with the resources they have.

So to rule it out, update the bios to latest and install latest chipset drivers from manufacturer's site, if available.
My System SpecsSystem Spec
16 Nov 2009   #8
jbguillo

Win7 Ult. x64
 
 

I updated the BIOS and Realtek drivers about a week ago; so firmware-wise, I'm up to date. The rep seemed to believe that the onboard card was malfunctioning, as he said that he'd seen it happen in both newer Gigabyte and Asus boards. I'm going to rule it out by just disabling it and picking up a Linksys ethernet card.

I guess he believes that if the onboard card goes idle, when I come back it somehow restarts the computer. At least that's the jist of what I caught; does this seem logical?
My System SpecsSystem Spec
16 Nov 2009   #9
torrentg

7600.20510 x86
 
 

There's a setting in the driver to disallow the computer to turn it off to save power.

Double click it in the device manager, then go to power management tab.

Check the box for that, save, then reboot. Wait for bsod to happen. If Microsoft is right about their explanation, this will fix it for you then.

I'd also inspect the motherboard by eye to see if there are any blown capacitors leaking brown substance or with rounded tops instead of flat. Kernel power usually means something along the cpu being affected in regards to power. This is definitely one example that can cause it. Check, even if board is brand new.
My System SpecsSystem Spec
16 Nov 2009   #10
jbguillo

Win7 Ult. x64
 
 

I just checked it, saved, and restarted; no BSOD. Is this the expected result, or should I wait it out to see if I get a restart/BSOD?

I checked the mobo, and all of the caps seem to be perfect. In regards to the Kernal/CPU comment, could it maybe be a bad CPU?
My System SpecsSystem Spec
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 Windows 7 Random Restarting at Idle




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