Random BSODs linked to asmtxhci.sys, ntoskrnl.exe and ElbyCDIO.sys


  1. Posts : 4
    Windows 7 Home Premium 64 bit
       #1

    Random BSODs linked to asmtxhci.sys, ntoskrnl.exe and ElbyCDIO.sys


    For the past few days, beginning while I was out of the country and hadn't touched my computer for a couple of weeks, I started getting random BSODs linked to asmtxhci.sys and ntoskrnl.exe. Today, after installing VirtualCloneDrive, I got one linked to ElbyCDIO.sys. BSOD results attached.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    An important thing, configure Ccleaner to NOT clean the event logs & dump files, both are very important.

    I would recommend to remove all software from IObit to prevent anymore problems.
    It is also adviced to remove Daemon tools, it is known for being a pain regarding stability.

    An update for your BIOS would be helpful

    Where did you get your ASMedia USB drivers? The onces from ASUS are years older
    https://www.asus.com/nl/Motherboards...Desk_Download/
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8800581de8c, fffff88011470d20, 0}
    
    *** WARNING: Unable to verify timestamp for asmtxhci.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
    *** WARNING: Unable to verify timestamp for asmthub3.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
    Probably caused by : asmtxhci.sys ( asmtxhci+1de8c )
    
    3: kd> lmvm asmtxhci
    Browse full module list
    start             end                 module name
    fffff880`05800000 fffff880`0586c000   asmtxhci T (no symbols)           
        Loaded symbol image file: asmtxhci.sys
        Image path: asmtxhci.sys
        Image name: asmtxhci.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Jun 03 08:33:15 2015 (556E9FAB)
        CheckSum:         0006C280
        ImageSize:        0006C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Not sure where ASMedia drivers came from, but possibly from a card with USB 3 ports? Why do you ask? Is there something you found that causes you to suggest removing all IOBit software, because this has been running seemingly without problems for many months.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    The drivers ASUS provides are ~5 years older, that is why I asked.

    IObit software is known for causing trouble, they provide a driver update program but driver update programs are very bad in general. I've used some of the other programs myself when I was dumb enough to believe it, I'm still regretting it because it caused data loss to my laptop. I had to clean install the system.
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    I think I may have found the problem. I installed ASUS PC Diagnostics and when I started USB test I immediately got BSOD with the suspect ASMedia driver apparently the problem. I stumbled across this information - Windows 8.1 and the ASMedia USB 3.1 XHCI 1.1 Host Controller | Plugable - and installed the older version of the driver it suggested. Then ran USB test again and no problem.
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    I would normally suggest to stay with the drivers provided by the mainboad manufacturer, because they are usually the most optimal for the system.
      My Computer


  7. Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Is it only the Driver IOBit software that you recommend uninstalling, or also the Advanced System Care software as well?
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    I would suggest to remove all IObit software, but at least recommended to remove those 2 you mention.
    Code:
    Start Menu\Programs\Advanced SystemCare	Public:Start Menu\Programs\Advanced SystemCare	Public
    Start Menu\Programs\Driver Booster 3	Public:Start Menu\Programs\Driver Booster 3	Public
    Start Menu\Programs\IObit Uninstaller	Public:Start Menu\Programs\IObit Uninstaller	Public
    Start Menu\Programs\Smart Defrag 4	Public:Start Menu\Programs\Smart Defrag 4	Public
      My Computer


 

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