BSOD issue


  1. Posts : 18
    Windows 7 64
       #1

    BSOD issue


    Hoping you guys can help
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Tex mate there are some dump issues with MBAM

    Code:
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys

    Code:
    PROCESS_NAME:  mbamservice.ex
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80003402cae to fffff800032cc080
    
    STACK_TEXT:  
    fffff880`163b7168 fffff800`03402cae : 00000000`00000019 00000000`00000020 fffffa80`210c6350 fffffa80`210c6370 : nt!KeBugCheckEx
    fffff880`163b7170 fffff880`01f27d2d : 00000000`00000008 00000000`00000008 00000000`676e7049 fffffa80`212be0ce : nt!ExDeferredFreePool+0x12da
    fffff880`163b7220 fffff880`01cbe066 : 00000000`00000000 fffff880`01cba0c3 00000000`00000000 fffffa80`24f55ea0 : tcpip!IppInspectBuildHeaders+0x65d
    fffff880`163b7500 fffff880`108c212d : 00000000`00000000 00000000`00000014 00000000`00000000 fffffa80`263b6b90 : fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+0x20a
    fffff880`163b75a0 00000000`00000000 : 00000000`00000014 00000000`00000000 fffffa80`263b6b90 fffffa80`263b6ba4 : mwac+0x612d
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
    fffff880`01cbe066 85c0            test    eax,eax
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: fwpkclnt
    
    IMAGE_NAME:  fwpkclnt.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  533f5b09
    
    IMAGE_VERSION:  6.1.7601.18438
    
    FAILURE_BUCKET_ID:  X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
    
    BUCKET_ID:  X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
    The fwpkclnt is a Toshiba related issue and again I have no idea what that is referring to from what I can from the dumps

    Plus there is a dump for NETIO which for me comes up as an update and I am not sure what that means but if it were me I would try a system restore.
    The fwpkclnt is a Toshiba related issue and again I have no idea what that is referring to from what I can from the dumps.

    I would at least run a sfc in safe mode anyway SFC /SCANNOW Command - System File Checker
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    fwpkclnt.sys is a Windows driver which has the description FWP/IPsec Kernel-Mode API

    NETIO.sys is the Network Input/Output System driver of Windows, a network driver which indicates a network driver at cause or protection software, in most cases it is protection software that is the cause.

    My usual suggestion with Malwarebytes is to reinstall it using a new download, but first proper remove it
    https://support.malwarebytes.org/cus...5311?b_id=6438
    Code:
    10: kd> lmvm mwac
    Browse full module list
    start             end                 module name
    fffff880`10af0000 fffff880`10b02000   mwac     T (no symbols)           
        Loaded symbol image file: mwac.sys
        Image path: \??\C:\Windows\system32\drivers\mwac.sys
        Image name: mwac.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Jun 18 04:06:34 2014 (53A0F42A)
        CheckSum:         0001D0FD
        ImageSize:        00012000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  4. Posts : 18
    Windows 7 64
    Thread Starter
       #4

    thank you both. I'm going to start with Malwarbytes uninstall and reinstall.

    In the meantime I also got a bad pool header BSOD last night. Perhaps there is more info here?
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    Same cause.

    On a side note, you might want to change your seated modules to slots
    A1
    B1
    D1
    C1
    The current configuration
    A1
    A2
    C1
    C2
    Attachment 384301
    Attachment 384302
      My Computer


  6. Posts : 18
    Windows 7 64
    Thread Starter
       #6

    I'll do that. Thank you again.
      My Computer


  7. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #7

    Just to add to axe's post this is quite an article but it odes put it in fairly simple language - RAM assignment
    Everything You Need to Know About the Dual-, Triple-, and Quad-Channel Memory Architectures - Enabling Dual Channel (Intel and AMD Socket AM3+) of 10 - Hardware Secrets

    Now the last dump is still showing an issue with MBAM - is that running real time because maybe the Bitdefender doesn't like it too much. I know I have had some issues with Kaspersky with other scanners so maybe it is worth forgoing the MBAM - if it is a paid for version. Am just wondering too if disabling Bitdefender would make any difference.
      My Computer


  8. Posts : 18
    Windows 7 64
    Thread Starter
       #8

    ICIT2LOL said:
    Just to add to axe's post this is quite an article but it odes put it in fairly simple language - RAM assignment
    Everything You Need to Know About the Dual-, Triple-, and Quad-Channel Memory Architectures - Enabling Dual Channel (Intel and AMD Socket AM3+) of 10 - Hardware Secrets

    Now the last dump is still showing an issue with MBAM - is that running real time because maybe the Bitdefender doesn't like it too much. I know I have had some issues with Kaspersky with other scanners so maybe it is worth forgoing the MBAM - if it is a paid for version. Am just wondering too if disabling Bitdefender would make any difference.
    I have it completely uninstalled as of this morning my time so about 18 hours so far.

    Here's hoping :)

    Thanks again.
      My Computer


 

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