strange random crashes when watching netflix and doing simple task

Ineedhelplease · 28 Mar 2016

here's my dump files for you to see. I've been helped by the amazing people here and I'm hoping I can find some help again.

it seems like my pc just crashes at random, it varies from solid green, pink, white, and black color, and all I can do is reboot. its hard to pin point the exact problem since the crashes have no pattern. I can watch netflix for hours, use photoshop, but the next time my pc will crash after 30 minutes.

Processor Name: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
MOBO: z97-e
BIOS Name: BIOS Date: 05/20/15 15:13:29 Ver: 05.03
Video card Name: NVIDIA GeForce GTX TITAN X
Installed Memory: 32.00 GB

Thank you for taking the time to read my post!

**axe0** · 28 Mar 2016

Blue Screen of Death (BSOD) Posting Instructions

Ineedhelplease · 28 Mar 2016

here's the result from the DM Log Collector.

**axe0** · 28 Mar 2016

It is recommended to remove Auslogics software, these specific software, driver updater and boostspeed, is software you shouldn't use and may cause more harm than good.
The best method to update drivers is manually, this ensures the driver is correctly installed and no wrong drivers is installed.

Besides of that, Webroot is the cause of the crashes.
My recommendation is to uninstall Webroot and replace it with Microsoft Security Essentials.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000003, fffff8000307def8, fffff8800bffa860, 0}

*** WARNING: Unable to verify timestamp for WRkrn.sys
*** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys
Probably caused by : WRkrn.sys ( WRkrn+4043 )

Followup:     MachineOwner


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff8000337a86e, 2, 0, fffff800030a3882}

*** WARNING: Unable to verify timestamp for WRkrn.sys
*** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys
Probably caused by : WRkrn.sys ( WRkrn+4043 )

Followup:     MachineOwner


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000003, fffff800030bcef8, fffff8800c211380, 0}

*** WARNING: Unable to verify timestamp for WRkrn.sys
*** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys
Probably caused by : WRkrn.sys ( WRkrn+4043 )

Followup:     MachineOwner

Ineedhelplease · 28 Mar 2016

Hi Axe0, Thank you for taking the time!

I followed your advice, so I'll keep you posted if it crashes again. this might save my job!

Ineedhelplease · 28 Mar 2016

Hey Axe0,

it happened again, but it took a lot longer to crash this time. after it crashed, I went ahead and downloaded the uninstall tool for webroot to clean up the traces it left, so I'm hoping this can solve the issue, but just in case it doesn't I redid the log after the crash.

Thank you and your help is appreciated!

**axe0** · 28 Mar 2016

Upload the most recent file in a zip from %systemroot%\minidump

Ineedhelplease · 28 Mar 2016

minidump is empty, but this is showing on the event viewer

Faulting application name: igfxCUIService.exe, version: 6.15.10.3920, time stamp: 0x53f57150
Faulting module name: igfxCUIService.exe, version: 6.15.10.3920, time stamp: 0x53f57150
Exception code: 0xc0000005
Fault offset: 0x0000000000012798
Faulting process id: 0x55c
Faulting application start time: 0x01d188fbd537fceb
Faulting application path: C:\Windows\system32\igfxCUIService.exe
Faulting module path: C:\Windows\system32\igfxCUIService.exe
Report Id: 14784756-f4ef-11e5-b514-f832e4bda9d7

and this

The Intel(R) HD Graphics Control Panel Service service terminated with the following error:
%%-2147467259

and this

Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D

and this

The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2.

**axe0** · 28 Mar 2016

I can't help without a dump, there are no dumps in your last upload.
According to the event logs, no crashes happened since yesterday.

EDIT: you don't mean a BSOD crash I assume?

Ineedhelplease · 28 Mar 2016

could it be that my gpu or psu is failing?