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Do you have exclusions for Bitdefender in Malwarebytes and for Malwarebytes in Bitdefender?
The instructions for adding files and folders to the Bitdefender Total Security exclusions list is actually on their website at this link:
How to add exceptions in Bitdefender 2014
=For 32-bit supported OS: Windows XP, Windows Vista / 7 / 8:
You must add the following files to the Bitdefender exclusion list:
C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
=For 64-bit supported OS: Windows Vista / 7 / 8
You must add the following files to the Bitdefender exclusion list:
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
Once you get those files added to the exclusion list, that is all that is needed in that application. Save the information and close Bitdefender.
Next, please follow these instructions to add Bitdefender Total Security installation folder to the Malwarebytes Premium “Malware Exclusions” list:
Step 1. Open the Malwarebytes application.
Step 2. Click on “Settings”
Step 3. Click “Malware Exclusions” in the left column.
Step 4. Click on “Add Folder”
Step 4. Navigate to C:\Program Files
Step 5. Click once on the “Bitdefender Total Security” folder to highlight it.
Step 6. Click on “Select Folder” button.
Step 7. Close Malwarebytes.
Step 8. Reboot your computer. <—Very Important
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