BSOD and Startup Repair Unable to Repair This Computer

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  1. Posts : 24
    Windows 7 Home Premium 64bit
       #1

    BSOD and Startup Repair Unable to Repair This Computer


    Hello. I am having a continuous issue with my computer. I apologize in advance for being an amateur at computer repair so please bear with me if I need to better understand some terminology.

    My computer is continuously crashing. It reboots itself or turns itself off. I don't always see the BSOD when it shows up but I imagine it flickers every time it crashes. One time, I saw it, and it said "BAD POOL CALLER."

    Every time it crashes I do the recommended startup repair just to get it to work again. It always tells me that Startup Repair cannot fix this computer and then it reboots and everything works again for awhile. I thought everything was fine and dandy a couple weeks ago and now it is starting all over again. Please help! Thank you
      My Computer


  2. Posts : 13,576
    Windows 10 Pro x64
       #2

    Backup your data, reinstall windows :)

    Clean Install Windows 7
      My Computer


  3. Posts : 24
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Is that my only option? I'll have to see if I have a disc. I think it came pre-loaded on this piece of junk.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    A more completely zip file would be necessary in order for us to better help you, please run the DM Log Collector again.

    The zip should contain at least 20 files.
    18 .txt,
    1 .nfo.
    1 or more dumps.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My Computer


  5. Posts : 24
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Here is a new file. This one produced 29 files with several dump files as well. Thank you for your help.
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6
      My Computer


  7. Posts : 24
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {671061EE-38CF-45CF-B127-BDA160750876}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.160211-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{671061EE-38CF-45CF-B127-BDA160750876}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-87411899-2991279152-3209751134</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>EL1358</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B0</Version><SMBIOSVersion major="2" minor="6"/><Date>20110317000000.000000+000</Date></BIOS><HWID>A1F33A07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-0902011
    Installation ID: 005935699090641366172736402390592945618852978255556365
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 4/2/2016 10:45:14 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:29:2016 08:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAJJSOT0Y6ajzitfbd8gByVSo/
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            031711        APIC1610
      FACP            031711        FACP1610
      HPET            031711        OEMHPET0
      MCFG            031711        OEMMCFG 
      WDRT            031711        NV-WDRT 
      SLIC            ACRSYS        ACRPRDCT
      OEMB            031711        OEMB1610
      AWMI            031711        OEMB1610
      SSDT            A M I         POWERNOW
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    You are running an Acer Product ID (PID) on an eMachine board.
    This makes your installation counterfeit.
    Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
    A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
    For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

    I recommend to install a genuine copy of Windows.
    If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
      My Computer


  9. Posts : 24
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    I am confused. This is the software that came with this computer. The only software I added to this computer is Adobe Professional, that was about 4 years ago. I have a product key for the Windows. Should I just re-install with that key?
      My Computer


  10. Posts : 17,322
    Win 10 Pro x64
       #10

    axe0 said:
    You are running an Acer Product ID (PID) on an eMachine board.
    This makes your installation counterfeit.
    Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
    A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
    For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

    I recommend to install a genuine copy of Windows.
    If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
    Acer is the parent company of eMachines, since there doesn't seem to be any eMachine specific PID's I would just let that one go.

    The PID covers Acer, Gateway and Packard, so it can easily be associated with another.
      My Computer


 
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