BSOD Windows 7 keeps crash, randomly either while using or idle

steffi90 · 03 Apr 2016

Hello all.

My desktop keeps get crashing to blue screen. Sometimes the blue screen doesn't appear and my system simply freezes for a second or two then immediately shuts down and restarts. This occurs sometimes while I'm working on the system and other times while I'm away and it is idle. This has been happening for a couple of weeks now, and quite many times while I'm using.

After restarting the windows in the normal mode, below are the information showing the Windows has recovered from an unexpected shutdown:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: c5
BCP1: 04F5E41D
BCP2: 00000002
BCP3: 00000001
BCP4: 82B6E4C1
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\040316-14554-01.dmp
C:\Users\Steffi\AppData\Local\Temp\WER-35833-0.sysdata.xml

My DM log is attached. Please let me know what additional information I can provide.

Thank you.

**axe0** · 03 Apr 2016

Hi steffi90,

Welcome to the 7forums :)

I see some different crashes, but I need some more files to get more information.
Please run the DM Log Collector again and upload a new zip.
The zip normally contains:

18 .txt,
1 .nfo,
1 or more .dmp

files

steffi90 · 04 Apr 2016

Hi axe0,

Thanks for your reply. I had run the DM Log Collector again. Here's the new zip file attached.

Thanks for your help.:)

**axe0** · 04 Apr 2016

It seems you are running a HP Product ID (PID) on an ASUS board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

Code:

OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Steffi
Registered Organization:   
Product ID:                00371-OEM-8992671-00008 <-- HP PID on ASUS board
Original Install Date:     12/10/2015, 07:54:52 PM
System Boot Time:          04/04/2016, 10:43:34 PM
System Manufacturer:       System manufacturer

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.