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Windows 7: Out of the Blue BSOD

05 Apr 2016   #1

Win 7 64
Out of the Blue BSOD

User recently had motherboard replaced in laptop due to broken NIC. All was fine until the a BSOD occured after closing down two applications while having the browser open. I am currently installing windows updates to see if any of those will address the issue and running Dell Systems updates looking for newer drivers. Would just like to know what caused the BSOD to see if any of the updates is addressing the issue.

Thanks for your help!

My System SpecsSystem Spec
05 Apr 2016   #2

Windows 10 Pro

Please remove items from the startup
How to remove items from startup - Windows 7 Help Forums
These programs could interfere with the boot process giving you trouble and increase the boot time.

Unfortunately no dump was created with the last crash, for now we have 2 options.
A memory test,
Driver verifier, if the memory test doesn't show any errors.
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2016-04-05T09:40:23.000
  Event ID: 1005
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: BRENDANE6540
Unable to produce a minidump file from the full dump file.

Out of the Blue BSOD Diagnostic Test Out of the Blue BSOD

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.
My System SpecsSystem Spec
06 Apr 2016   #3

Win 7 64

Will run the two test once the user has the time to spare. In the meantime, I am still going through driver updates on the machine. I double checked to see if the machine has dump reporting turned on and confirmed that it does. User booted up the machine today and it BSOD just after the boot screen. I run another collection on the machine and have attached it hoping that is caught something this time. I also grabbed this following error code info from the event viewer which I'm sure is already collection.Thanks for looking again!

BugcheckCode 80
BugcheckParameter1 0xfffff8a009888000
BugcheckParameter2 0x0
BugcheckParameter3 0xfffff80003ac3b10
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
My System SpecsSystem Spec

06 Apr 2016   #4

Windows 10 Pro

Please read this post carefully and don't forget to run MemTest86+ too :)

Thanks for the event data, the 0x80 is a hardware crash what explains why no dump can be created.
Driver verifier can be ignored now, I'll edit my post and remove driver verifier as test.
BSOD Index
The down side of such a crash (hardware crash) is that they usually don't give enough data of what exactly might be the cause, so the difficult part is to find the hardware component that causes it.
A few standard things to try, anything that has already been done? Please try it again and double check to ensure it isn't the cause.
  • Roll-back any recent hardware or driver changes;
  • Ensure that RAM sticks are matched and undamaged;
  • Check for viruses or hard drive damage, infections can cause the system letting think there is a hardware problem;
  • Run ChkDsk to identify file system problems;
  • Ensure that all connections are sound inside the computer and all cards well-seated
Below are some hardware tests you could try to run.

Out of the Blue BSOD Diagnostics Test Out of the Blue BSOD

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
Let me know what the results are
  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Out of the Blue BSOD Diagnostic Test Out of the Blue BSOD

Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 7 Forums

warning   Warning
Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

Out of the Blue BSOD Diagnostic test Out of the Blue BSOD

Run Furmark to test your GPU. Furmark tutorial

Note   Note
Run Furmark for around 30 minutes

warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
My System SpecsSystem Spec
07 Apr 2016   #5

Win 7 64

Ok. Well, looks like this will take some time. I'm probably going to replace the user's computer and then work on the faulty one to determine what the issue is but that may be awhile. Thanks for your help! It is very much appreciated!
My System SpecsSystem Spec
07 Apr 2016   #6

Windows 10 Pro

Please let me know how it goes, I'm very curious about what the cause is :)
My System SpecsSystem Spec

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